Lead Technical Writer

Job Title: Lead Technical Writer
Work Location: Hybrid - Lorton, VA & Remote (onsite during the week as requested by client)
Clearance Required: DHS Public Trust EOD, US Citizen (Secret or above preferred)

Job Summary:

Alpha Omega is seeking a Lead Technical Writer to oversee and guide a cross-functional agile development team in a dynamic, fast-paced environment. The selected candidate will take on a leadership role in managing documentation efforts and driving the team's success, while fulfilling the responsibilities outlined in the Responsibilities section.

Responsibilities include, but are not limited to:

• Responsible for creation and management of HSI System Engineering Lifecycle (SELC)/Software Development Lifecycle (SDLC) documentation
• Responsible for the management of HSI's Confluence Knowledge Management Pages
• Parse existing documents and artifacts for key information and preferred language; to then be applied to new documentation
• Ensuring consistency with all documentation and messaging

• Provide leadership and mentorship to a team of technical writers, ensuring high-quality documentation and continuous improvement in writing standards.
• Serve as the primary liaison between the documentation team and senior leadership, presenting updates, identifying risks, and proposing solutions.

• Serve as central POC for stakeholders searching for current documentation
• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel."
• Create in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Test both the product and its documentation for accuracy and consistency.
• Identify problem areas or structural deficiencies and proactively contribute to their improvement.
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases.
• Become a subject matter expert of the [redacted] platform and how the different tools are used to perform various construction related tasks.
• Regular communication and synchronization with the Director of Documentation and Certification.

Required Skills/Experience:

• 3-5 years of experience required in an IT development environment.
• 2-3 years of experience writing System Engineering Lifecycle (SELC)/Software Development Lifecycle (SDLC) documentation

• Proven leadership experience in a technical writing role, with a track record of managing or mentoring a team of writers or contributors.

• Experience with online technical writing tools such as Confluence, Adobe, SharePoint.
• Experience in creating documentation for audiences with different levels of technical skill.
• Excellent writing, editing, and communication skills.

Required Education:

• Bachelor's degree in business or IT related field. Bachelor's degree in English or Journalism (experience in lieu of degree is acceptable)

Preferred Skills/Experience:

• Experience with Knowledge Management
• Knowledge of the Software Development Process
• Knowledge Process Improvement Best Practices
• Excellent English writing skills
• Strong interpersonal skills, ability to work with a variety of peer teams
• Commitment to quality
• Ability to collaborate with diverse remote teams in different time zones
• Self-driven and looking for ways to work around hurdles
• Ability to multi-task and work with shifting priorities
• Experience with Microsoft SharePoint and Confluence

Preferred Certifications:

• Scrum Alliance CSM or CSP certification or PMI's Agile Certified Professional (ACP)

Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.

Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.

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