Patient Experience Coordinator

This opportunity is for full-time (40 hours per week) Patient Experience Coordinator. The position offers full benefits and the schedule of either Tuesday - Saturday 10am - 6:30pm or Sunday - Thursday 10am - 6:30pm.

At Old Vineyard Behavioral Health Services, we are helping to create brighter, healthier futures for our patients and their families. We are the Piedmont Triad's only private psychiatric hospital meeting the chemical dependency illnesses and behavioral healthcare needs of those in our community.

Our 164-bed inpatient services for adolescents through senior adulthood offers comprehensive and individual assessments, psychiatric evaluation and medication stabilization, daily group therapy and personalized aftercare planning. We also offer a Partial Hospitalization and Intensive Outpatient Treatment Program to ensure the continuum of care for our patients. Old Vineyard is accredited by The Joint Commission and certified by the Centers for Medicare and Medicaid Services. We are passionate about our work and are looking for individuals who share in this passion.

Benefits for our Patient Experience Coordinator include:

• Career development opportunities across UHS and its 300+ locations!
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition Assistance (after 1-year of employment)

What do Patient Experience Coordinators do at Old Vineyard Behavioral Health Services?

The Patient Experience Coordinator proactively engages with patients and the healthcare team to impact the patient experience in a positive way. Identifies opportunities for improvement at the front line as well as any hospital-wide process change or improvement necessary to achieve a high level of patient satisfaction. Contributes to the development of excellent, patient-focused service and communication across all units to increase patient satisfaction. Acts as the main liaison between the hospital and the clerk of court, ensuring legal application of the involuntary commitment process. Acts as backup in the absence of the Patient Advocate. Attends mandatory in-services and/or completes required web-based training. Demonstrates respect and tolerance for all patients without regard to age, gender, race, national origin, disability status, religion and/or lifestyle choice(s). Assumes responsibility for professional development and ongoing education. Maintains a professional appearance and attitude.

To perform this job successfully, an individual must be able to demonstrate competency in the criteria listed in this job description. The specifications listed below are representative of the knowledge, skill and ability to meet the minimum requirements for this position.

Required Education:

High school diploma or equivalent required. Bachelor's degree in human services or related field preferred.

Required Experience:

If HS diploma, must have five years' experience in patient care setting and/or human services field. If BS or BA, must have two years' experience in patient care setting and/or human services field.

Required Licensure/Certification:

None required.

Required Skills:

Proficiency with computer use, specifically Microsoft Word, Excel and PowerPoint; excellent written and verbal communication skills; ability to manage and prioritize multiple tasks simultaneously; ability to utilize confidentiality and ensure patient health information is protected. Have the ability to deal with diverse and stressful situations in a calm manner. Must be detailed orientated with a high degree of accuracy. Ability to develop professional rapport quickly and maintain therapeutic relationships with patients.

Physical Requirements:

Requires sufficient body mobility to accomplish essential functions. Must be able to sit and stand for extended periods of time. Must be able to bend, stoop, and kneel with ease. Requires walking and standing often. Requires frequently speaking on the telephone. Able to write legibly and grammatically to convey patient behavior and information in the patient chart. Requires normal or corrected vision and hearing to normal range. Must be able to express and exchange ideas by means of the spoken word. Communicating fluently and effectively both verbally and in writing in English. Ability to perform CPI physical, verbal and non-verbal techniques. Ability to appropriately interact with all program staff, patients, visitors, attending physicians, and other department representatives.

About Universal Health Services
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 89,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 335 behavioral health facilities, 40 outpatient facilities and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.