Field Service Engineer

About FRASCA

FRASCA, a FlightSafety International company, designs and manufactures simulation technology and components that increase pilot safety. Based in Illinois, FRASCA consistently delivers exceptional quality products for flight academies, universities, and military organizations worldwide. FRASCA produces a range of high-fidelity, competitively priced fixed wing and rotary simulation equipment designed to prepare every pilot for real-world mission scenarios. Over 3000 FRASCA simulators have been delivered worldwide.

Purpose of Position

Frasca is seeking an experienced Field Service Engineer to perform installation and support for flight training devices. This position is full-time hourly with benefits, the schedule is varied depending upon assigned projects. Considerable travel - 30-50%.

Tasks and Responsibilities

• Travel to customer site for project installations, upgrades, or maintenance.
• Complete accurate detailed trip and expense reports.
• Provide customers with troubleshooting via telephone or email.
• Assist with customer orders.
• Provide technical training to customers.
• Perform factory and final acceptance with customer personnel.
• Maintain up-to-date customer files in database.
• Assist with quality verification, and research and development of products.
• Other duties as assigned.

Qualifications

• Hands on experience working with product installation.
• Skilled at reading and understanding assembly drawings/diagrams.
• Strong troubleshooting skills, understanding of electronic testing equipment.
• Effective communication and customer service skills
• One to five years of experience
• Associate's degree from college or technical school - Electrical Engineering or Computer Networking preferred.
• Ability to travel 30-50%.

KNOWLEDGE, SKILLS AND ABILITIES

* Accountability - Shows up to work as scheduled, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Accepts full responsibility for quality of work, both independent and team projects.

* Adaptability- Quickly modifies behavior to maintain effectiveness when experiencing major changes in work tasks or work environment. Approaches change as opportunities for learning and development.

* Results Oriented - Focuses on results and desired outcomes and how best to achieve them by ensuring that they and others stay focused on the objective and perform in accordance with clear expectations.

* Teamwork - Cooperates and collaborates withallteammates to achieve common goals by sharing information or expertise; working together to solve problems in a positive manner while valuing the contributions of others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.