Customer Success Representative (Florida)
McGraw Hill | |
United States, Florida, Miami | |
Oct 11, 2024 | |
Overview
Impact the Moment We're looking for a Field Customer Success Representative to support our territory that covers the East Coast region of the United States. Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. This role will require travel to meet with professors and administration on-site. This territory includes the state of Florida and parts of the Northeast US. Customer Success Representatives spend 3-4 days per week on campus during renewal seasons and our busy sales months, and 1-2 days per week at other times of the year. This role does require overnight travel 3-4 times per year. Candidates that reside within Florida and near a major airport are highly preferred. How can you make an impact? You will partner closely with the Sales Representatives and Customer Success team in the district to build and manage customer pipelines for sales, track progress through the sales pipeline, and grow digital usage. Your focus on delivering an exceptional customer experience to retain and increase revenue in partnership with sales is key to success in this role. Performance will be measured by key performance indicators (KPIs) related to customer retention, renewal rates, overall satisfaction levels, and a successful partnership with the sales team. What you will be doing:
Must have experience in one of these four areas:
Must have the following:
Why work with us? There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As this position requires traveling by car, we require candidates to have a valid driver's license with the ability to drive a car in the designated territory. The pay range for this position is between $60,000 - 72,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings. 48063McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application. |