SVP & Relationship Manager III

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!

Join our TEAM - Together Everyone Achieves More

Job Title: Specialty Loan Operations Officer II

Department: Specialty Lending Center

We are looking for SVP & Relationship Manager III to join our team. The Relationship Manager is responsible for managing the branch operations to ensure the efficient and effective functioning of a retail branch, with emphasis on sales, service, and soundness of the branch operations. The Relationship Manager will also oversee the Service Manager to ensure that all BSA responsibilities are met, and the branch is in compliance with the BSA program, which includes CTR reporting, OFAC procedures, SAR reporting, and other BSA requirements.

Key Responsibilities:

• Ensures that branch projects a professional and neat appearance at all times, including the effective use of approved merchandising and marketing materials.
• Works with staff to create effective promotions, contests, etc., to stimulate sales and client appreciation.
• Resolves client complaints and concerns in a satisfactory and timely manner.
• Oversee that staff schedules are effective in meeting client traffic flows.
• Works effectively with Operations Administration and other departments to resolve any and all operational and staff issues in a timely manner.
• Oversee the Service Manager in monitoring performance against budget and efficient workflow.
• Maintain a good audit rating and the branch is running in a safe, sound, and compliant manner and ensuring all internal controls are met.
• Review reports to ensure production goals are met.

Requirements/Qualifications:

• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.
• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to retain a broad knowledge of tasks performed in the branch operations functions.
• Ability to analyze and organize financial information and perform complex financial calculations.
• Ability to demonstrate the highest level of ethical behavior.
• Organizational ability with strong supervisory and management skills.
• Bachelor's degree in Business Administration or related field or equivalent work experience.
• Minimum seven years supervisory experience in banking and/or lending required.
• Good knowledge of banking regulations, business organizational documents, compliance documentation, and reporting requirements.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#