IT Business Partner Manager - Service

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Varian is hiring for an IT Business Partner. As the IT Business Partner, you will serve as the single point of contact for the Customer Service teams of Varian, a Siemens Healthineers company, representing the full portfolio of Customer Service IT offerings. This role will focus on ensuring strong alignment between the requirements of the business and the effective delivery of IT services/solutions. This position will also provide IT consulting to the business with a focus on creating value.

In addition, ensure transparency of the demand process and align across functions and business segments.

• Business Partner Manager (BPM) manages relationships with business, internal key users & process owners.

• Consults & supports the implementation of new demands and changes to existing services and solutions.

• Ensures high customer satisfaction by translating business demands into IT service requirements.

• Strives holistically for digitalization of business on a strategic level.

• Produce KPI's for management reporting.

You are responsible for:

• Maintaining Business Partner Relationship

• Engaging with business proactively to identify demands on tactical and strategic level.

• Understanding business needs and translate them into IT requirements.

• Evaluating customer satisfaction, collecting and considering respective business feedback.

• Providing business with KPIs on the overall and specific IT performance

• Ensuring best practice usage of commodity services.

• Managing business complaints and partner with Centers of Excellence (CoE)/ Centers of Competence (CoC) specialists, as required.

• Identifying and managing Customer Service demands in alignment with business value and IT governance strategy.

• Driving the decisions-making process as and when needed.

• Creating opportunities where IT can add additional business value.

• Be the advisor to business on current IT portfolio of services & future IT requirements.

• Serving as the executive touch point for a portfolio of projects and Business IT processes.

• Ensuring that CoE's and CoC's continue to understand the needs of the Business.

• Promoting IT innovations / new services to the organization.

• Maintaining IT budget and IT Project Portfolio in partnership with business & finance to optimize IT spend for best value.

• User Engagement. Enable and guide rollout of Customer Service related IT Services in business:

• Sponsoring and partnering with project managers & business on IT service implementation

• Articulating relevant changes (impact of change on IT services, projects, initiatives, trends etc.) to business process owner and business key users.

• Translating complex subject matter expert knowledge / technology.

Minimum Qualifications:

• Bachelor of Engineering in related discipline

• Preferred: Master's degree in Engineering.

• 10 years of related experience.

• 5 years management experience.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

TogetherWeFight

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Equal Employment Opportunity Statement

Varian is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Varian follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.

The base pay range for this position is

The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.