Area Diagnostic Specialist

Pep Boys
United States, Texas, Houston
2408 Northpark Drive (Show on map)
Nov 05, 2024
Position Summary Responsible for the efficient diagnosis, repair and replacement of general automotive parts and accessories. Direct interaction with customers providing superior service through educating the customer on the problems and proposed solutions for their vehicle. Conduct a wide variety of diagnoses and repairs; including but not limited to performance, drivability and emissions diagnostic, state safety and emissions testing, brakes, steering and suspension, electrical, maintenance services, HVAC, starting and charging, and major engine. Duties & Responsibilities Responsible for all aspects of diagnosis and repairing a customer's vehicle as well as caring for the vehicle while it is being repaired and properly securing it after repair is complete. Ensure all training completions are maintained at 100%. Become a resource for technical matters related to installation and proper application of parts and accessories. Focus on customer needs. Maintain technical capabilities to ensure proficient use of service equipment and maintain certification status. Other duties as assigned. Knowledge, Skills, and Abilities Pocess or pursuing ASE's (A4 Steering and Suspension, A5 Brakes, A6 Electrical, A8 Engine Performance, L1 Advanced Engine Performance) are required. Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures. Ability to collect data or facts and draw valid and accurate conclusions. Ability to apply mathematical formulas to calculate commission, discounts and interest. Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables. Strong customer service skills. Strong verbal skills. Ability to work Days, Nights, Holidays and Weekends. HS Diploma/GED required. 5 - 8 years prior work experience. 8 or more ASE certifications are PREFERRED for this position (A1 through A8). Section 609 Certification required. State Inspection license, if applicable. Must have a valid driver's license. Successful completion of pre-employment background check and drug screen. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Extensive standing, walking, pushing and reaching. Need full range of motion for reaching, bending and stooping. Repetitive movement of hands, arms, legs. May drive a vehicle if needed. Lifting of heavy equipment >50 pounds is required. May work outside and be exposed to weather. Exposure to adverse weather conditions, chemicals, odors, dirt and dust. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.