Office Program Coordinator

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

This position or role is to enhance the management structure of the Mercyhealth Behavioral Health leadership team. The person in this role will perform day-to-day operational tasks that enhance, support and help to maintain the structure of the overall program operations. Job assignments may at times be variable, and based on special project goals for the year. This role will also assist the Director of Behavioral Health Department as assigned.

Essential Duties and Responsibilities

• Monitors and resolves building issues with proper facilities protocols. Reports any larger concerns or issues that involve budget or capital items to Supervisor Manager and Director. May represent program at safety committees and or related meetings.
• Educates self on Joint Commission standards and protocols and how it relates to the building that programs reside within.
• Coordinates security updates, AED monitoring, Fire and Tornado drills and other safety and building related matters.
• Assist clinical staff and patients with day-to day understanding of Program structures, procedures, policies etc.
• Assist in managing the daily milieu of patients and or parents and families
• Complete staff schedule and or assist in staff scheduling as requested. Report any concerns or issues to Supervisor Manager and Director immediately.
• Maintain and assist partners with Kronos issues and concerns. To assist in preparing for final approval by designated leadership.
• Review audit charts as needed to ensure quality of documentation and appropriate billing.
• Enter charges for program services as assigned.
• Supervise audit petty cash.
• In areas without a medical record staff person, coordinate record release through copy service. May release records personally with appropriate training and documentation.
• Monitor supplies and order as needed requested.
• Review Accounts Payable and other budget reports as assigned, to ensure accuracy of the reports and allocations to appropriate cost centers. Any deficiencies or errors in reports will be reported directly to the program Supervisor Manager and Director.
• Assist with clerical needs, Performance Improvement projects, service recoveries and other projects as assigned.
• Assists as assigned in coverage for any duties for which you are trained as assigned. (Patient scheduling, Reception phones, UR, Scheduling transports, etc.)
• Assist partners with MLC and reviews HR and larger systems compliance reports and assist in follow-up with partners regarding due dates and responsibilities. Input trainings for staff and assign trainings as requested.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to others views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelors degree in Nursing, Psychology, Social Work, Behavioral Health related degree, or a minimum 3 years experience in a behavioral health setting.
Experience in charge entry insurance, reception customer service, Epic, and case management preferred.

Certification and Licensure

TACT certification within 90 days

Skills and Abilities
Strong analytic and problem solving skills. Excellent interpersonal communication skills. Good organizational skills. Able to perform under pressure. Basic keyboarding and proficiency in Microsoft Word. Proficiency in Microsoft Excel preferred.

Language Skills
Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from team leaders, clients, customers, payor sources, and the general public.

Mathematical Skills
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to manage multiple priorities.

Computer Skills
To perform this job successfully, an individual should have a high level knowledge or capacity to learn various database programs, spreadsheet, software and Word Processing software.

Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus

Supervises

This job has no supervisory responsibilities