Director Analyst, MS Dynamics 365 CRM and Power Platform Architect - Remote US

When you join the world's leading Research & Advisory company, you'll be part of a team that values curiosity, expert insights, bold ideas, and intellectual courage. As a Gartner analyst, you'll not only use your knowledge and experience to help clients solve complex issues and deliver on key initiatives, but you will also grow your career and the scope of your impact across industries.

About this role:

Gartner analysts are industry thought leaders who create must-have research and provide advice to world-leading organizations. You will help shape the way that CRM platforms are changing the landscape of customer relationships for leading organizations worldwide. You will use your expertise and the insights you gain during your Gartner career to guide technical architects, solution architects, engineers, and senior technologists across a wide range of industries, geographies, and sizes. Conversely, our team will help you grow and expand your knowledge and expertise throughout your career at Gartner.

What you will do:

Gartner experts share our knowledge directly through published research, video calls with clients, and conferences worldwide. Your responsibilities will include:

• Developing thought-leading must-have research.

• Providing advice to clients on both tactical technology and strategic initiatives.

• Collaborating with your colleagues to advance technical research.

• Supporting the Gartner sales team with virtual tech briefings and video calls with potential clients.

• Delivering presentations at Gartner events and conferences.

• Expand your knowledge and areas of expertise through continuous learning.

What you will need:

We are seeking individuals with experience architecting, implementing, integrating, and/or developing CRM solutions that support complex client needs. Someone who has a good understanding of customer data management, customer engagement and the technologies that support them. He or she will also be able to go beyond the technology and understand how it supports organizations' most critical priorities. Below list with requirements for this role:

• 10+ years of hands-on technical experience with Microsoft Dynamics 365 CRM, Microsoft Dynamics (on-prem), Microsoft Power Platform. Experience with other CRM platforms such as Salesforce, Oracle, SAP is a plus.

• Understanding of Dynamics 365 CRM technical architecture, data modeling and best practices for implementation, integration, customization, and automation.

• Experience with Azure cloud service and architecture.

• Understanding of software management, release management, code versioning best practices, and deployment methodologies will be beneficial.

• Experience with applications that support one of the following: sales, customer service, marketing, or digital commerce and how these integrate to support the customer experience and an enterprise customer technology platform.

• Proficiency in writing technical documentation - architecture design, as-built documents, high level design, low-level design, solution architecture, requirements gathering, acceptance testing documents.

• Ability to travel up to approximately 10% of the time, mostly within the region (EMEA/NA depending on home base), with some international travel.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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