Client Services Technician

Responsible for creating, vetting, completing, and escalating (as needed) of incidents/requests entered into the service management system, maintains inventory system for both equipment check-out and asset management, and escalate issues in a timely fashion. Provides front line tech support complementing and mentoring the student technology workforce. Collaboration with other IT team members to resolve technical issues is expected.

• Provides support for technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.
• Install, configure, customize to established specifications desktop workstations, application software, and peripheral devices for office, lab, and mobile use.
• Use equipment request system, delivery and setup of audiovisual and other technologies for internal and external events as requested and required.
• Setup and maintain classroom technology.
• Assist instructors and users of equipment on proper use.
• Document and update solutions and create knowledge base articles as needed.

Bachelor's Degree or Associates degree with 2-3 years in a technical service desk environment

We inspire success by working together to provide meaningful, personalized service in a spirit of excellence. SXU seeks candidates that deliver value-added services in a responsive, collaborative, effective, and respectful manner.

The University is committed to diversity and encourages applications from individuals with a wide variety of backgrounds and experiences. Saint Xavier University affirms its position as a Catholic institution, inspired by the heritage of the Sisters of Mercy, and asserts its rights to employ persons who subscribe to the mission, vision and core values of the University.

Saint Xavier University is an Equal Opportunity Employer that makes all decisions regarding recruitment, hiring, promotions and all other terms and conditions of employment without discrimination on the grounds of race, color, creed, sex, religion, national or ethnic origin, age, physical or mental disability, veteran status or other factors protected by law. Hiring decisions will be based on the bona fide occupational qualifications of each applicant.