Digital Courseware Lead

The Department of Business Services at the University of Virginia (UVA) seeks applications for Digital Courseware Lead for the UVA Bookstore. Over its first two hundred years, the University of Virginia has been at the forefront of producing global citizen leaders, groundbreaking research and scholarship, and world-class patient care. As the University enters its third century, we continuously seek to define and redefine ourselves, motivated by our shared passion for discovery, innovation, community, service, and social justice. One of the University's top priorities is to create a living, learning, and work environment that supports-and challenges-our academic community. To achieve its mission, the University must be a place in which all faculty, students, and staff are active participants in its work, where those groups historically excluded from participation in University life are present in numbers that prevent isolation of the spirit and of the mind, and where each individual is conscious of how they contribute to the creation and dissemination of knowledge that enhances the well-being of our community, our state, our nation, and the world.

Responsibilities:

• Coordinate the delivery of digital course materials to students and faculty through the institution's learning management system (LMS)

• Manage and respond to emails related to digital course materials, ensuring timely, accurate, and professional communication.

• Assist with Inclusive Access emails, maintaining a student-first attitude and taking extra steps to find solutions for both students and professors.

• Troubleshoot technical issues related to digital source content, working with internal and external partners to resolve problems quickly.

• Serve as a point of contact for faculty and students in need of assistance with accessing and navigating digital resources.

• Collaborate with the academic departments to ensure proper setup and integration of digital course materials.

• Monitor and track the status of digital course materials orders, ensuring materials are delivered and accessible before the start of each academic terms.

• Maintain up to date knowledge of digital course materials platforms, e-textbooks, and other related technologies.

• Provide training and support to faculty and students on how to access and utilize digital resources effectively.

• Assist in gathering feedback from students and faculty to continuously improve the digital course materials experience.

• Maintain accurate records and documentation related to digital course materials processes and communications.

• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements:

Education: High school diploma or equivalent
Experience: At least three years of retail experience.

Preferred Qualifications:

• Associate or bachelor's degree or equivalent

• Prior experience in customer service, technical support is preferred

• Demonstrated experience with problem-solving and troubleshooting

• Excellent written and verbal communication skills

• Familiarity with digital learning platforms, LMS systems, and e-textbook technologies is a plus.

This position is located on-site in Charlottesville, VA. It will require evening and weekend hours during peak academic periods.

This position offers and exciting opportunity to contribute to the evolving digital education landscape while providing meaningful support to students and faculty

Anticipated Hiring Range: $18.00 - $23.50 hourly, commensurate with education and experience. This is a non-exempt level, benefited position. For information on the benefits at UVA, visit hr.virginia.edu/benefits.