Room Service Call Center Rep-Nutrition Patient Food

The Room Service Call Center Rep obtains orders from patients and families via telephone in an efficient and timely manner; making sure accuracy and diet compliances are followed, conducts report processing as directed.

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Obtains meal orders from patients and families via the telephone and faxed requests.
• Enters meal orders into the system established for menu processing.
• Verifies meal orders meet diet order parameters.
• Process credit card charges following confidential and privacy guidelines.
• Coordinates call center processes with production and tray assembly areas.
• Acts as a liaison between Nutrition Services, the patient, family and nursing units.
• Demonstrates computer literacy.
• Creates service culture.
• Presents a professional appearance in the uniform prescribed by the department at all times.

Education Requirement: High School Graduate or equivalent

Skills:

• Ability to use computer efficiently
• Ability to communicate to others in a clear concise manner
• Ability to use headset on phone, while placing order in computer
• Customer service skills.
• Knowledge of credit card processing.

Experience: 3 months food service experience

Minimum Physical Requirements:

OCCASIONALLY: 1-33% OF TIME (0.5 TO 2.5 HOURS)Bend/twistSquat/kneelClimb stairs or laddersStandingWalkingLifting/carrying up to 20 lbs.

FREQUENTLY: 34-66% OF TIME (2.6 TO 5.0 HOURS)Reaching above shoulderLifting/carrying up to 10 lbs.

CONTINUOUSLY: 67-100% OF TIME (5.1 TO 12 HOURS OR GREATER)SittingRepetitive hand/arm usageAudible speechDepth perception-visionColor visionPeripheral vision

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.EEO MF/Vet/Disability