Lead Networking and IAM Engineer

The Lead Networking and Identity Access Management (IAM) Engineer is responsible for working with both internal and external customers to ensure the functional usage of the Workiva platform from a networking and authentication perspective. The role will support newly onboarded Workiva customers to ensure the networking and authentication requirements are met during implementation, and existing customers experiencing networking and authentication issues. This Lead Networking and IAM Engineer will work closely with a variety of teams across Workiva, as well as customer stakeholders.

What You'll Do

• Consult new customers on Networking and IAM best practices during Workiva implementation

• Lead complex technical escalations from several channels in the area of Networking and IAM

• Own Networking and IAM Projects and implementation tracks, from ideation to production

• Serve as a technical conduit between Workiva SME groups and Support Leadership in issue solution and request progression

• Work to limit and mitigate symptoms of performance and latency through both proactive and reactive troubleshooting and solution delivery efforts

• Provide data-driven targeted delivery of training & enablement to the Global Support teams where required

• Perform daily reviews of KPIs, supporting metrics, and scheduled reports to address customer needs proactively

• Create and maintain technical process documentation in accordance with Workiva and industry best practices

• Train, onboard, and develop support new hires in the areas of Networking and IAM

What You'll Need

Minimum Qualifications:

• Typically requires 6+ years of related career experience in Networking and IAM support within a technology organization

• Typically required an undergraduate degree or equivalent professional experience in a related role

Preferred Qualifications:

• Strong acumen with SAML & SCIM protocols

• Success in integrating SSO and automating user provisioning in the Workiva platform with IdPs such as AWS, Azure (Entra ID), GCP, Sailpoint, Ping Identity etc.

• In-depth experience with networking devices such as firewalls, switches, and fabric interconnects.

• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols, network diagnostic tools, and access control models

• In-depth experience with defining secure and hardened information technology solutions, including IAM services

• Prior knowledge and understanding of common information security management frameworks

• Deep-rooted understanding of networking operating systems

• Hands-on experience with modern and enterprise authentication patterns and platforms; Okta preferred

• Ability to interpret high level design documentation when troubleshooting latency to be able to isolate issues according to network blueprints aligned with business requirements

• Experience and knowledge in diverse cloud security solutions.

• Project management framework knowledge and experience leading small to medium sized projects from idea to implementation.

• Experience mentoring and leading a small team of mid-senior level engineers.

Travel Requirements & Working Conditions

• Reliable internet access for any period of time working remotely, not in a company office

• Occasional requirement for travel for customer and internal meetings

How You'll Be Rewarded

A discretionary bonus typically paid annually

Restricted Stock Units granted at time of hire

401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.