Application Analyst I - Client Marketing Technology Solutions

Overall Summary:

The Application Analyst I, Client MTS will manage and create deliverables within all aspects of and execution on a variety of client initiatives. The person in this role is responsible for the analysis, design development, implementation, and support of enterprise content development systems.

Primary Duties/Responsibilities:

• Provide creative solutions for business challenges.
• Apply application understanding to resolve problems of medium to high complexity.
• Provide documentation and updates to new/existing solution features and functionality.
• Confer with application architects/specialists, business users and others to design and maintain on-going internal and external solutions.
• Make recommendations for modifications to prevent future problems.
• Implement routine solutions of medium to high complexity for stakeholders utilizing the standard operating procedures.
• Create and maintain dynamic marketing content for IWCO's clients.
• Produce variable content for multiple channels, including print and email, using Customer Communication and Experience Management tools, including Messagepoint and Quadiant/GMC Inspire.
• Assist in evolving key processes to achieve performance and maintain appropriate expectations.
• Help translate business needs into functional requirements.
• Evaluate applications and functionality; recommend or make changes to improve performance.
• Present information using a variety of techniques or formats.
• Consult with stakeholders about content design and structure.
• Collaborate with others in the organization to ensure successful implementation of chosen client solutions.
• Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes.
• Communicatetoteam leaders and sponsors on delays and corrective actions.
• Assist in the preparation and documentation of user requirements and specifications.
• Perform application performance tests on new and existing systems.
• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Excellent problem-solving skills.
• Positive and consultative demeanor with strong work ethic.
• Exceptional written and verbal communication skills; ability to interact with technical and non-technical resources both internally and externally.
• Demonstrated well-developed customer service orientation; excellent follow-up.
• Able to maintain confidentiality, professionalism, work under pressure and readily adapt to changes in workload.
• Ability to quickly assess enterprise and business segment processes; strong software aptitude.
• Ability to effectively use available tools in problem solving and application analysis.
• Ability to work both independently and collaboratively.

Education and Experience:

• Bachelor's degree or equivalent experience in related field.
• 4+ years' experience in application support and implementation.
• Experience in the following software applications: Messagepoint, Quadient/GMC or other comparable software.