Fire Alarm Service Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, testing/commissioning, customer training and all associated documentation on assigned projects including more complex projects. As a Fire Alarm Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.
• Ability to understand architectural, mechanical and electrical drawings and schematics to ascertain scope and building features.
• Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Expert understanding of building, mechanical, sprinkler and fire codes.
• Coach and mentor less experienced colleagues.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Works with Fire Alarm Designer to ensure fire alarm system meets all relevant codes and standards.
• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Ability to convey complex subject matter to a non-technical audience.
• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• To be a self-starter and work well with little supervision.
• Understanding of electronics to include Ohm's law, resistor color code, and relay logic for control of third-party equipment.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Expert level programming, troubleshooting, and commissioning of complex Edwards fire alarm systems or equivalent.
• To be driven to achieve necessary certifications/licensing related to products, industry, and city/state.
• Willingness to coach and mentor less experienced colleagues.
• A valid driver's license with a clean driving record.
• Possess low voltage electrical license as required by local/state authority.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School/GED or equivalent experience

Licenses & Certifications:

• Local/State Low Voltage or Electrical License

Preferred Experience: (but not required):

• NICET Level II - Fire Alarm Systems
• Associate degree in Electronics or related field including equivalent military experience
• 6 or more years relevant field service
• EST4 Certification

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.