Student Success Coach

University College at Ball State University welcomes applications for the position of Student Success Coach from individuals who are passionate about assisting undergraduate students in their journey of discovery and persistence to degree completion.

Working under the direction of the Director of Student Success Initiatives, the student success coach will manage an assigned caseload of students and provide comprehensive academic coaching and student success strategies.

At Ball State University we are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!

The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay. The salary for this opportunity ranges from $43,888 - $45,000 annually.

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

This position will coach, mentor, and guide high-priority, high-need students to include academically at-risk students through a caseload support model. This position will provide comprehensive academic coaching and student success strategies to help students maintain academic progress and timely degree completion, ensure appropriate and accurate academic records, execute departmental/divisional administrative policies, and use judgement and discretion appropriately.

Master's degree from an accredited institution by date of employment.

One year of experience in academic advising, student services, counseling, academic coaching, or related field.

At least three years of experience in academic advising, student services, counseling, or related field in higher education; familiarity with Ball State curriculum; familiarity with Banner and Degree Works.

Ability to work collaboratively with students, faculty, and administration; ability to identify barriers to students success and facilitate effective remedies; ability to synthesize information and prioritize goals; ability to communicate effectively in written and verbal platforms; ability to maintain confidentiality and respect for diversity; ability to utilize advising software tools.

Accredited coach certification (i.e., ICF, NCACE)

None.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Manage and maintain regular contact with student caseloads to nurture students and assist in their academic journey.

Support students and provide services in person and remotely, as needed.

Monitor student academic progress, communicating with each student regularly on a personalized basis; intervene as necessary to assist those students having difficulty.

Serve as a coach and mentor to students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in collage and their careers.

Collaborate with students' assigned academic advisor(s) to help student understand and develop a degree plan and timely graduation plan.

Regularly use student success technology to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans.

Maintain accurate records of student advising, mentoring, tutoring, contacts, progress towards degree, and other student learning activities.

Liaison with Disability Services and other support areas across campus to provide learning assistant to high priority, high need students.

Participate in regular training and professional development to maintain and increase skill sets.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'