Telephone Interviewers - Remote, Part-time, Temporary

Job Type:

TheRANDSurvey Research Group (SRG)currently has openings forTelephone Interviewers(Remote, Part-time, Temporary).

• Interviewers will workremotelyafter training on site at the RAND Santa Monica office and working on site for 1 to 2 shifts.
• Part-time, temporary adjunct position without benefits (except as mandated by law)
• Mid-November through December 2024(approximately six weeks) with potential to move on to other projects
• 18-30 hours per weekduring scheduled six-hour shifts, Monday to Friday

Interviewers will conduct structured calls to health care providers who were previously invited to participate in a web survey. The purpose of the call is to remind and encourage providers to complete the web survey and to confirm and update contact information. Telephone interviewers use CATI (Computer-Assisted Telephone Interviewing) and are required to follow study protocols and strict quality control procedures.Interviewers may have the opportunity to move on to other projects when this project ends.

Qualifications

• Excellent verbal communication skills
• Clear speaking voice and professional telephone manner
• Familiarity with health care settings a plus
• Good telephone interpersonal skills to establish rapport with participants
• Comfort talking with people from diverse backgrounds about sensitive topics
• Good computer skills; Experience with CATI systems helpful
• Ability to work in a production-oriented, closely monitored structure
• Ability to read scripts verbatim and adhere to strict quality control procedures
• Availability to work 18-30 hours per week during six-hour scheduled shifts
• REMOTE WORK FROM HOME requires high-speed internet connection and a quiet, private space inwhich to work. We provide equipment.

Training

• Successful applicants must attend amandatory paid 3-day training at the RAND Santa Monica office and work 1-2 shifts on site before being cleared for remote work.
• Training schedule:

  Tuesday, Nov 12

  Wednesday, Nov 13

  Thursday, Nov 14

  10:00 am to 4:00 pm each day

Salary Range: $20.00 - 21.00 per hour

Continued employment eligibility is contingent upon passing a background check and conflict of interest review, successful completion of training.

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet