Quality Assurance Manager- Franklin, Wisconsin

Hiring now for a Quality Assurance Manager at Midwest Orthopedic Specialty Hospital in Franklin, WI.

Quality Assurance (QA) Manager

The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking a dynamic and experienced Quality Assurance (QA) Manager to join the team at our Wauwatosa and Franklin locations. The QA Manager will oversee the medical Call Center and Reception teams while regularly conducting quality audits on patient services, identifying opportunities, correcting errors, and provide training to agents.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Why join OIW?

• Competitive pay
• Generous PTO program
• Clinic schedule - no work on evenings/weekends
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

Responsibilities:

• Conduct quality assurance audits to ensure
  
  
  
  • All demographic and insurance payer information is documented appropriately
  • All benefits and authorizations are obtained and documented
  • Compliance standards are in accordance with federal and agency regulations
  • QA standards are met
  
  
  
  
• Review QA statistical data with Patient Access management and department lead
• Facilitate training based on AQ trends to increase proficiency with departmental standards and improve billing integrity
• Other duties as assigned

Requirements:

• 3+ years of leadership experience is a must
• Bachelor's degree or equivalent experience
• Must have 3-5 years' experience in healthcare
• Exhibit strong QA methodology skills
• Excellent verbal and written communication skills
• Strong attention-to-detail and problem-solving capabilities to identify data element and compliance issues, prepare audit reports, and identify trends as well as work with staff
• Demonstrate proficiency of Microsoft software products and computer skills
• Aprima or other QA software experience is preferred

The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.