New

Intermediate Representative, People Service Delivery

BNY Mellon
United States, Pennsylvania, Pittsburgh
Nov 15, 2024
INTERMEDIATE REPRESENTATIVE, PEOPLE SERVICE DELIVERY At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Intermediate Representative, People Service Delivery to join our People Team. This role is located in Pittsburgh, PA - HYBRID. In this role, you'll make an impact in the following ways: This is the experienced level role serving as the front line for HR related client support. The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions. Interacts with clients via telephone, email or web chat for intake of client inquiries and requests. Provides assistance on use of HR systems & tools, Employee Self Service, Manager Direct Access, MyCareer, MyPerformance, MyLearning etc. Responds to inquiries related to HR products, benefits, payroll, pensions, retirement savings etc. Guides clients on execution of complex HR transactions or requests, completion of forms or documentation. To be successful in this role, we're seeking the following: No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience required. Bachelor's preferred. 2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Taleo, Saba or SuccessFactors. At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 "Most Just Companies", Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.