AR/Billing System Support Manager

POSITION SUMMARY:

This is a finance position within Milliman, Global Corporate Services (GCS) that manages accounts receivable in the US and supports and trains Milliman employees on custom timesheet and billing systems. This position also manages a growing accounts receivable team in both India and the US.

RESPONSIBILITIES:

• Hire, train, develop, and manage an international accounts receivable and system support team (currently four employees) who:
  
  
  
  • Allocate incoming ACH, wire, and check payments
  • Research and resolve billing and payment discrepancies for US practices
  • Research and answer payment questions from billing administrators and billing managers
  • Complete incoming payment instructions for all US clients
  • Manage and consolidate all payment portals for US clients
  • Reconcile daily payment feeds from Wells Fargo and the lockbox to our internal cash receipts
  • Work with the GL group on the monthly allocation of cash; research and resolve cash discrepancies
  • Support Milliman employees in the use of internal time and billing systems and High Radius payment system
  • Provide excellent customer service on time, billing, and accounts receivable systems to all levels of employees
  • Lead/assist with the month-end closing of the billing cycle
  • Assist with complex billing situations and how to process them within our system
  • Assist users to identify and fix finance system user errors
  • Refine and improve accounts receivable system automation
  • Work with Finance Developers to identify and fix internal system issues
  • Test Finance system changes for the Finance Developers
  • Work with Human Resources to resolve employee record issues
  • Work with Legal to resolve contract record issues
  
  
  
  

• Work with our new Business Transformation team to:
  
  
  
  • Map our current processes and systems
  • Brainstorm future state of our accounting time, billing, and accounts receivable processes and systems
  • Help evaluate and select a new ERP system
  • Help implement a new system throughout Milliman, including providing support to time and billing administrators
  • Help update billing policy with necessary changes for new systems
  
  
  
  

SKILLS & QUALIFICATIONS REQUIRED:

• Associates degree or equivalent experience.
• The ideal candidate must have minimum 5 years of experience working in accounting, billing, or accounts receivable.
• The ideal candidate must have previous experience managing a team.
• The ideal candidate must have intermediate Excel skills.
• Must have proficiency in using Microsoft 360 suite.
• Must have leadership, management, and team-building skills.
• Must have accuracy and attention to detail.
• Must have excellent verbal and written communication skills.

SKILLS & QUALIFICATIONS PREFERRED:

• SQL knowledge.
• PowerBI knowledge.

LOCATION:

This is a remote role. The expected application deadline for this job is November 30^th, 2024

COMPENSATION:

The salary range for this role is $67,000 - $131,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

BENEFITS:

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners.
• A 401(k) plan with matching program, and profit-sharing contribution.
• Employee Assistance Program (EAP).
• A discretionary bonus program.
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked.
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period.
• A minimum of 8 paid holidays.
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage.
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs.

ABOUT MILLIMAN:

Independent for over 77 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

EQUAL OPPORTUNITY:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.