Overview
Enters and maintains accurate documentation and reports in a timely manner for the department by performing the following duties, supporting the nursing philosophy.
Responsibilities
Essential Duties and Responsibilities
Assists Director with assigned administrative duties. Maintains time/attendance records, processing of department payroll. Maintains current log of employees licensure, certifications, and mandatory inservices, enters statistical and quality data, compiling reports for the Director. Completes requisitions and reports as directed by the Director. Orders and maintains office supplies keeping adequate amounts available. Establishes and maintains a filing system to ensure easy follow up and retrieval. Provides manager with input as to budgetary needs while monitoring the budget. Creates reports and records as needed using the appropriate software. Trouble shoots software/hardware problems and follows up with appropriate area. Takes committee meeting notes and participates in system committee. Provides clerical communication to unit. Initiates equipment repair, disposal process. Monitors vacation and sick time. Assists with environmental rounds, as well as keeping organization and cleanliness of unit. Sorts and distributes mail. Prepares reports, logs and other related information and provides clerical support as required. Responsible for data input and report generation for Employee Health and Workers Compensation. Precepts Unit Clerk staff. Serves as a staff resource. Special projects and other duties as assigned. Processes requests in an accurate and timely manner.Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.Directs visitors to patients' rooms.Processes patient charges and orders supplies as needed.Participates in department or unit performance improvement activities.Maintains daily OR and PACE schedule including retrieving data from physicians and clinics.Arranges schedules to meet the needs of staff an dphysicians often coordinating with other departments and other physician offices. Works iwth the Lead RN to coordinate times for patient arrival. Takes call for scheduling cases.Troubleshoots for staff during the on call period when needed.Assists with the anesthesia schedule including approving and denying vacations. Works with the locum companies to get coverage when it is needed.Works with the anesthesia staff to capture PIP requirements. May be asked to assist with evaluations and corrective action as needed.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
Unit Clerk or Medical Assistant experience required.
Previous hospital and clerical experience required.
Centralized scheduling experience preferred.
Certification and Licensure
N/A
Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group, problem solving situations. Remains calm when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Motivation - Self-directed in daily work routine; remaining productive during work hours.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time, ready to work.
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Proficient Computer skills, Microsoft Office.
Knowledge of Kronos, HBO, Portal products beneficial.
To perform this job successfully, computer knowledge is essential.
Special Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception
Level of Supervision
N/A
Supervises
Monitor unit clerks for proficiency with new processes and procedures, report all deficiencies to Director.
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Mercy Health Corporation
sick time
Nov 01, 2024