Supervisor Customer Energy Management

Provides leadership and supervision to Business Energy Management (BEM) Account Executives to meet the needs of business customers. Develops and implements processes, procedures and plans for the Account Executive role; partners internally within the company and externally with our customers to drive value to our business customers and PSE in alignment with clean energy goals.

Demonstrates leadership in integrating new and evolving ideas and processes across a variety of organizations. Collaborates with other teams to raise the visibility of products and services within PSE communities, in a manner consistent with overall corporate objectives. May perform account management.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.

Ensures duties are performed in accordance with all regulatory compliance obligations.

* Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:

- Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.

- Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.

- Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.

- Challenges and inspires employees to achieve business results.

- Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.

- Conducts and ensures the completion of performance reviews and development plans.

- Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.

- Encourages a positive culture through empowerment, accountability, creativity, and trust.

- Works closely with peer leaders across the company to ensure alignment of customer service focus and activities such as program education, training, and communications.

* Business Customer Focused Leadership - Provides leadership and supervision to BEM Account Executives to meet the needs of business customers:

- Manages daily operations, and relevant performance metrics and indicators - Utilizes customer and system knowledge to establish and balance workload and productivity, while collaborating across PSE to ensure customer satisfaction targets are being met.

- Partner's with the Business Services team, New Products and Services team, and Customer Energy Renewable team and broader the PSE organization, to strategize and develop improvements while also identifying opportunities to maximize efficiencies and execute on our clean energy and customer service goals.

- Actively participates in developing and driving PSE strategy to serve business customers by utilizing data, customer feedback, and firsthand information.

- Assists in developing and implementing PSE's plans to serve business customers, and increase customer awareness, knowledge and participation in PSE products and services.

* Organizational Collaboration - Intentionally reaches across the organization to collaborate and drive PSE strategies.

- Effectively communicates and collaborates across groups to provide business customer voice and information to the organization.

- Participates in cross-functional teams in both a leadership and participant role to develop appropriate solutions.

- Provides leadership for projects, initiatives, and activities to support business needs for technology, data, and process.

- Proactively researches industry trends, opportunities and risks.

* Performs other duties as assigned.

• Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience.
• 5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints.
• Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations.
• Experience in working effectively and collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients.
• Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums.
• Ability to interpret/use/translate applicable statistical/business/operational data in order to make effective business decisions and/or produce metrics.

* Understanding of utility business model

* 2-3 years supervising or leading process improvement, project management, and change management.

* Customer focus and alignment- Experience communicating with various audiences and customer types.

* Ability to build strong relationships with internal and external constituents, utilize creative thinking and problem identification and resolution skills

* Working experience with customer technologies including but not limited to SAP, PowerBI, and MS Office Suite.