Vendor Services Representative

Vendor Services Representative - Norristown, PA - Monday to Friday 8:00AM-5:00PM

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as
possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Vendor Service Rep II iin Norristown, PA.

The position supports the Employer Solutions national collection network by reconciling and applying payments to vendors for collection services. Research and resolve discrepancies with vendor payments for collections services. Position is responsible for maintaining all supporting systems with accurate information to promote successful collection management for internal and external customers.

Pay Range: $17.50+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

* Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
* 15 PTO days first year
* Paid Holidays
* Annual Bonus Opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
* Opportunities for career advancement
* Training provided!

Job Responsibilities

1. Constantly promotes a positive work environment and collaborates with crossfunctional team members to support Employer Solutions business model.
2. Participates in the Employer Solutions initiatives that are aligned with the Blueprint.
3. Identifies, communicates, and resolves vendor payment and billing issues pertaining to the collection network.
4. Reconciles and applies payments to vendors for collection services utilizing multiple supporting systems.
5. Ability to communicate with all levels of internal and external professional levels via phone and email.
6. Informs collection sites on the proper use of their assigned site codes and outlines the appropriate billing procedures in order for a payment to be generated for services rendered.

7. Assists Accounts Payable in resolving collection site payment issues and identifies scenarios in which non-payment is necessary.
8. Provide ongoing support for the national collection network by preparing and correlating reports and costs differentials for services.
9. Performs other duties as assigned by Collection Services Manager and/or Team Leader.

Qualifications

Ability to problem solve with a great sense of accuracy.
Proficient in Word, EXCEL, Outlook, operating systems such as ORACLE,
PeopleSoft, QTN and QBS as they relate to Employer Solutions.
Team oriented
Demonstrated ability to reconcile collection invoices and promote accurate payments.

Education & Experience:

Associates degree and/or equivalent combination of education and work experience.
1-3 year of Customer Service experience preferred
Associate degree and/or equivalent combination of education and work experience.
Qualified employees should upload a completed Request for Transfer and most
recent Performance Development & Review into PeopleSoft with the application.
Or they can be faxed or emailed to Sarah Lister in the Talent Acquisition Center

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-73557

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets