IT Help Desk Specialist

IXL Learning
United States, North Carolina, Raleigh
Dec 11, 2024
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our dynamic Raleigh, NC office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.#LI-KO1 This is a full-time position in our Raleigh, NC area office. #LI-ONSITE WHAT YOU'LL BE DOING Provide advanced technical support and mentorship to help desk specialists Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms Quickly and efficiently resolve complex support tickets involving hardware, software, and malware Assist in administering Google Apps, Vonage phone system, Azure AD, and other critical office-wide systems Enhance documentation for processes, training, and internal resources Contribute to the technology integration of mergers and acquisitions across several business units WHAT WE'RE LOOKING FOR Bachelor's degree in computer information systems or a related field 3-5 years of experience in help desk support Experience managing conference rooms and A/V equipment Excellent written and spoken communication skills Strong ability to prioritize tasks, use resources wisely, and drive process improvement Customer-centric attitude with a strong passion for helping others Passion for improving education through technology! ABOUT IXL LEARNING IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com Rosetta Stone provides an immersive learning experience for 25 languages Wyzant is the nation's largest community of tutors, covering 300+ subjects Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.