Physician Referral Admin Analyst

The Physician Referral Liaison (PRL) program works closely with external physicians to promote priority service lines for patient referrals to UC Davis Health from outside physicians. The Physician Referral Admin Analyst serves an important role on this team by supporting the PRLs while they are in the field, providing analytical and administrative service support including development and maintenance of the Salesforce database, data aggregation and management, monthly reporting, service recovery, special project support, inventory management, event planning and implementation, expense planning and filing, and other administrative duties as assigned. This role is part of the Public Affairs & Marketing Department reporting to the Digital Metrics and Analytics Supervisor within the Marketing Team.

Apply By November 16, 2024

Minimum Qualifications

• Training in marketing, business, health or data sciences.
• Experience in administrative support, data analytics, or project management in marketing related field.
• Experience project managing marketing communications for use across multiple platforms (print, digital and social) to reach and engage audiences. This includes the use of project management software.
• Demonstrated use of writing, proofreading and editing skills to use language effectively and creatively, apply AP style guidelines, recognize and use correct English grammar, spell and punctuate correctly and understand and translate complex concepts into lay terms.
• Skills to research, collect, analyze and interpret data from a variety of sources and utilize problem-solving skills to define problems and implement solutions.
• Proficiency in Microsoft Excel, including the ability to analyze data, create reports, and use advanced functions such as pivot tables and lookups.
• Proficiency in Microsoft Outlook for detailed appointment scheduling management duties.
• Experience with CRM and/or Salesforce in particular.
• Willingness to closely follow HIPAA and other privacy regulations and related documentation requirements.
• Must have ability to accept direction and edits and to exercise tact and sensitivity when editing for colleagues and key stakeholders.
• This is a visible position that represents the medical center in all interactions with physicians, staff and all levels of management - both internally and to external clients.
• Must be comfortable working under pressure with the ability to multi-task, set priorities and work effectively using problem-solving and critical thinking skills.
• Excellent oral communication skills: ability to interact effectively, courteously and cooperatively with a wide range of individuals, including faculty/physicians and staff, business professionals, news reporters, patients, consumers and vendors. Ability to establish and maintain positive working relationships throughout the University, health system and community.
• Excellent organizational skills: ability to manage multiple projects simultaneously for administrative support, prioritize work independently, manage and meet multiple deadlines, work quickly and with minimal supervision, showing independent judgment, accuracy and initiative.
• Ability to anticipate problems and recommend and/or implement changes and solutions.
• Ability to work well independently and part of a collaborative team to accomplish multiple, high-priority tasks; be highly resourceful.
• Exceptional customer-service skills, including problem-solving, cooperative language, empathy, flexibility and the ability to work with clients and staff within the department for quick and effective responses and problem-resolution. Ability and willingness to support institutional customer service requirements.
• Ability to maintain and understand the need for professionalism at all times.
• Willingness to learn and adhere to the UC Davis Principles of Community and CLAS Standards.
• Demonstrates an understanding of and adheres to privacy, confidentiality and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

Preferred Qualifications

• Bachelor's degree in marketing, business, health or data sciences
• Health care marketing/sales/analytics related experience
• Experience working in health care environment
• Event planning and coordination experience.
• Experience creating reports in Tableau, including dashboards

Key Responsibilities

• 40% - Program Administration
• 25% - Program Development and Analysis
• 25% - Metrics and Reporting
• 10% - Event Planning and Support

Department Overview

The Department of Public Affairs and Marketing plans, manages, and implements strategic communications (such as news services, public relations, marketing, internal and external communications) for UC Davis Health. Communications are aimed at a wide range of key constituencies, such as: the news media; UC administration; UC Davis Health faculty, staff, and students; government/regulatory leaders; external physicians; business leaders; patients and health care consumers; and the general public.

Position Information

• Salary or Pay Range: $29.16 - $48.97
• Budgeted Range: $35 - $42
• Salary Frequency: Hourly
• Salary Grade: 135
• UC Job Title: ADMIN OFCR 2 CX
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: 8 hours
• Location: Broadway Building (HSP072)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-CC #LI-CC1