Program Officer for Data & Reporting

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Data, this position will coordinate and support database management, data integrity, compliance monitoring, and program outcomes reporting for the Global Refuge Resettlement and Integration (RIS) division. This position will support programs funded by the U.S. Department of State and the U.S. Office of Refugee Resettlement (ORR). This position will facilitate proactive, data-informed decision-making by working with colleagues and partners to ensure ongoing program improvements are made.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

• Manage and provide support to the extendedReach database usage, development, and data collection efforts.
• Provide support for other programmatic databases and systems used including the refugee resettlement IRIS database, the Global Refuge extranet and intranet, and Salesforce, as needed.
• Create and disseminate data reports and analysis of programmatic trends and outcomes to support the RIS programs
• Provide information and data to ensure the successful completion of programmatic reports to funders.
• Point of contact for intra-agency collaboration with the Global Refuge IT Department related to RIS program systems and databases.
• Provide ongoing training and technical assistance to the Global Refuge network on the utilization of RIS systems, databases, and affiliate reporting issues.
• Coordinate monthly Global Refuge program meetings to assess data for trends in client outcomes and to facilitate data-informed decision-making.
• Gather overall understanding and assessment of the resettlement environment as well as identify trends, areas of strength, best practices, and challenges as Global Refuge improves strategies of integration.
• Work collaboratively with Resettlement and Integration subunits, departments within Global Refuge, and Technical Assistance partners to learn and share resources and best practices.
• Other duties as assigned.

QUALIFICATIONS

• Undergraduate degree and/or at least three (3) years of experience in non-profits, immigration, and/or social services programs, are required.
• Experience working with refugees, immigrants, or limited English speakers, is preferred.
• Experience with data maintenance, database management, and visualizing data, as well as expert knowledge of Microsoft Excel, and other Microsoft Office applications, is required.
• Experience with quantitative and qualitative data collection and analysis is required.
• Experience with PowerBi, Zoho Reports, SQL, or similar business intelligence tools preferred.
• Personal interest in facilitating the smart use of data to identify program trends and solutions to improve both technical assistance to affiliates and client outcomes for refugees and migrants.
• Ability to write and edit reports and clearly interpret technical requirements.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Experience with and commitment to working in a very diverse workforce.
• Ability and willingness to travel 5% or less of the time

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.