Enrollment Services Advisor (Hybrid) (2 Positions)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $23.56 - $39.85. The budgeted salary range that the University reasonably expects to pay for this position is $24.82 - $30.72.

Remote/Hybrid eligibility:

A hybrid schedule is available upon completion of training.

Initial applicant review will begin on or around October 30th, 2024. Posting will remain open until filled

2 Positions

The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 9,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and supports the economic development of Merced and the region.

The Merced 2020 Project, a $1.3 billion public-private partnership unprecedented in higher education and completed in 2020, nearly doubled the physical capacity of the campus, enhancing academic distinction, student success and research excellence. UC Merced also operates the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

The university's mission of educational excellence and rigorous inquiry is powered by three schools and numerous research institutes and centers that seek scientific and social solutions for the Valley, California and the world. In partnership with UC San Francisco, UC Merced is preparing the way for a rigorous medical education program.

The course of UC Merced's evolution is piloted by a long-range strategic plan. Enacted in 2021, the 10-year blueprint is guiding how the values of equity and justice influence our pathway to earning Carnegie R1 research status, growing enrollment, upholding our identity as a minority-serving institution, and operationalizing how commitments to equity, diversity and inclusion are enacted in each campus unit.

Within the Students First Center, provides enrollment services to students, staff, faculty and the general public. Enrollment Services Advisors are cross trained in all areas of enrollment services (Admissions, Financial Aid, Registration and billing) and have a general understanding of a variety of other campus functions. Will work closely with enrollment service units to provide seamless service from a student-centered perspective. This includes processing routine requests and troubleshooting more complex issues in person, by phone, via email and other web-based applications.

KEY RESPONSIBILITIES

• Applies professional Student Services concepts in providing enrollment services to students, staff, faculty, and the general public. Provides customer service in person, via phone, email, and other web-based applications. Processes student requests for assistance with enrollment related functions and coordinates access to other services across campus.
• The Students First Center provides student services in the following areas: Registration: Processes student requests for transcripts, registrations, late add/drops, enrollment verifications, etc., and fielding general student questions. Collects enrollment related forms and reviews for completeness. Personally refers students to Office of Registrar staff as necessary for complex issues. Understands and enforces Registrar policies.
• Handles student requests for undergraduate admissions requirements, transfer requirements, and general information on available academic programs. Collects forms and other documents and reviews for completeness. Personally refers students to Admissions staff as necessary for complex issues. Provides information to prospective students and the public on upcoming community presentations and information sessions. Understands and enforces Admissions policies.
• Answer questions from students, parents, and the community on a variety of financial aid topics including: all federal, state, and institutional financial aid programs, the financial aid application process, required documents and deadlines, and the disbursement process. Collects and reviews financial aid forms and required documents for completeness. Personally refers students to Financial Aid Advisors as necessary for complex financial aid issues. Understands and enforces Financial Aid policies.
• Fosters culture of care, access, guidance, and efficiency. Team members are required to utilize asset based language and provide transformational support to meet the unique needs of UC Merced campus community.
• Works one-on-one with students from the time of entry to completion of the degree. Participates in the retention efforts of newly admitted students, coordinates access to campus services and monitors students' progress through the tasks required to attend UC Merced (submitting statement of legal residence documents, financial aid verification documents, health insurance coverage requirements, admissions documents, and applicable tests). Works with families to answer questions and gain access to services across campus and in the local community.
• Captures and records all services provided by the SFC and creates reports using this data. Collects and evaluates feedback regarding the services provided by the SFC, acts as a liaison to other units. Provides positive customer service to both internal and external customers at all times. Staff member must ensure the Enrollment Management quality standards are being met.
• Coordinates and implements non-complex student events and assists in the planning and implementation of complex events.

EDUCATION and EXPERIENCE

• Bachelor's degree in a related area from an accredited university.

AND

• Minimum 1 year of directly related experience, or equivalent experience/training.

CRITICAL KNOWLEDGE and EXPERIENCE

• Minimum 1 year experience working with Financial Aid, Registrar, Admissions, or other related campus departments. (Preferred)
• Working knowledge of Salesforce. (Preferred)
• Working knowledge of BANNER and knowledge of University-specific computer application programs. Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. (Preferred)
• Multicultural competencies; ability to create an environment where our diverse community feels comfortable to ask questions, team members listen to understand, and communicates with respect and honesty valuing each person's cultural and identity differences.
• Superb counseling and communication skills when working with sensitive and restricted matters. Excellent oral and written communication skills are required, including use of proper grammar, punctuation, spelling, and standard business formats.
• Excellent customer service skills and the ability to collect and evaluate feedback regarding the services provided.

Background check required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

Equal Employment Opportunity:
The University of California, Merced is an Equal Opportunity/Affirmative Action employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship, sex, age, marital status, sexual orientation, gender identity or expression, disability, pregnancy, or status as a disabled veteran or Vietnam-era veteran, or other protected categories covered by the UC Nondiscrimination and Affirmative Action Policy. UC Merced intentionally promotes and maintains a discrimination- and harassment-free workplace by demonstrating it neither condones nor tolerates employment practices that discriminate against or harass any person or specific group of persons on the basis listed above. We seek candidates who will support our vision to cultivate a vibrant, equity-minded, inclusive excellence university community. When applying to UC Merced, we strongly encourage you to reflect on our Principles of Community and our 2021 strategic plan.

Vaccination Program Policy:

As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is 14 days after their first date of employment.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/

This position is eligible for the UC Merced Employee Referral Program (ERP). If you were referred by a UC Merced employee, please identify that employee by name in your application as follows:

Step 5 of 7 Referrals

How did you hear about the job? (select) "other"

Additional information? (select) "other"

Specific Referral Source? (write in) first and last name of referring employee

Referring employee MUST be named on application for eligibility.