SUPERVISOR, SERVICE OPERATIONS

Lumos is looking for a full-time Supervisor, Service Operations! If you are a who's excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we're harnessing our technology to the best of our ability while broadening our scope effectively managing team productivity to ensure efficiencies are maintained at required levels that provide favorable financial impacts to the organization.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions

• Candidates must reside within 30 mins of Greenville, Spartanburg, or Columbia, SC to allow a reasonable commuting distance site visits.
• Provides direction and feedback and ensures assigned tasks are completed accurately and within specified deadlines.
• Works with day to day fiduciary functions to ensure effective expense measures are in place.
• Implements organizational effectiveness and operations management best practices.
• Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team.
• Establishes performance measures, goals, objectives, and priorities for his/her direct reports.
• Evaluates employee work performance. Identifies and provides appropriate training and counseling where needed.
• Demonstrates leadership and vision with people, major projects, and initiatives.
• Demonstrates excellent interpersonal skills along with a collaborative management style.
• Must be an excellent people manager open to direction and collaborative work styles and a commitment to get the job done
• Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies.
• Gathers and summarizes data to provide accurate information for reports and correspondences
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect; Accepts responsibility for own actions; Follows through on commitments
• Possesses all quality traits of a servant Leader
• Possesses strong time management and organizational skills
• Must excel at operating in a fast-paced environment
• Demonstrates self-motivation and team player attributes with a positive attitude
• Possesses the skills of articulation with both oral and written communications
• Possesses strong customer service and customer interaction skills
• Adherence to regular and predictable attendance and punctuality
• Completes other duties as assigned
• Other duties as required.

Knowledge, Skills, and Abilities Required

• Language Skills - Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Mathematical Ability - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportion to practical situations.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills - Accounting Software, Database Software, Human Resource Systems Human Resource Systems, Internet Software, Inventory Software, Order Processing Systems, Payroll Systems Project Management Software, Spreadsheet Software, Word Processing Software
• Additional Skills and Proficiencies
  
  
  
  • Six to eight years of proven Supervisory experience
  • Six to eight years of Telephony industry experience
  • Experience with advanced GPON and Fiber based services and equipment
  • Ability to work long hours or irregular schedules to support customer expectations.
  • Experience with voice services and associated hardware
  • Experience with data communications and associated Hardware
  • Experience with video services and associated hardware
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Background and working experience in budget development and management
  
  
  
  

• Proficiency in MS Word, Excel, PowerPoint,
• Expert level

Other Experience & Requirements

• Associate degree (AA) or Bachelor's Degree (BA) or six to eight years' experience, or equivalent combination of education and experience in related field.
• Forklift Certification, Bucket truck Certification
• Fiber or Telecom industry experience preferred.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• Columbia, SC, USA
• Greenville, SC, USA
• Spartanburg, SC, USA