Customer Check-In Coord

QPS Employment Group is hiring a Customer Check-In Coordinator for our Milwaukee, WI office. The Customer Check-In Coordinator is responsible for improving Associate Employee attendance/retention through daily check-ins, overcoming attendance obstacles, and feedback meetings. We are looking for a Full-time driver. The hours will vary and there may also be a couple of pick-up times during the weekend for coverage.

• This list is not all inclusive and may be added to as management deems necessary.
  
• Ensures Associate Employee's needs are being met while on the van and communicating needs to appropriate branch staff and/or client contacts. Including, but not limited to attendance, performance, and attitude.
  
• Accompany Associate Employees to the proper check-in area and communicate the pick-up time/location
  
• Conduct weekly safety walkthroughs. Provide updates to QPS branch staff.
  
• Provides daily attendance check-in service to inform branch staff and customer of missing employees.
  
• Provides guidance and serves as coach and confidant to Associate Employees on HR policies and procedures, processes and/or general questions or redirecting to relevant resources while on the van.
  
• Serves as a liaison between the client contact and the Associate Employee to ensure appropriate problem identification and then communicates that information to the branch resolution.
  
• Be a daily presence on each shift to address any other opportunity areas or issues not outlined.
  
• Inspect vehicle/van before and after routes
  
• Document accordingly all regular vehicle inspections or maintenance
  
• Works with the current associate employee talent pool to acquire new talent.
  
• Follow a driving schedule to ensure Associate Employees are checked-in at client facilities
  
• Meet hourly deadlines while abiding by all traffic laws and QPS policies
  
• Report all accidents and vehicle problems immediately to the Ride Share Manager
  
• Ensure supplies are replenished, including snacks, drinks, cleaning supplies, etc.
  
• Answers, screens and directs incoming communications from clients, external employees, and internal employees
  
• Retains a record of communication and activities by documenting subject and details in appropriate software platform(s) and according to policy
  
• Completes employer portion of I-9/W-4 and other E-Documents
  
• Assists staff with recruiting and placement related administrative tasks
  
• Other duties as assigned
  

• High School diploma or GED required
  
• Valid driver's license with a clean driving record
  
• Must be at least 25 years of age
  
• 5 years of related driving experience