Senior OnPoint Data Quality Specialist

Role

Under general supervision, verifies customer overage and contamination violations within the "Third Eye" system. Validates overage and contamination, and issues warning or charge letters to customers to notify them of the violation. This position may require being on-site daily.

Essential Responsibilities

• Follows guidelines to ensure customer overages and contamination violations are verified and applied as necessary within the "Third Eye" system.
• Reviews video footage from trucks and investigates and documents issues utilizing available technology.
• Enters and confirms pricing and quantities that affect customer invoices.
• Performs quality assurance checks on operational data as requested.
• Audits data and makes conclusions.
• Works collaboratively with all teams to meet or exceed all contractual requirements and ensures the highest level of service for the customer.
• Generate reports, as needed.
• Provides backup support to customer service; responds to service email requests.
• Other duties as assigned.

Qualifications

• Four years of customer service-related experience.
• Excellent oral and written communication skills.
• Clerical skills.
• Attentiveness and analytical thinking skills.
• Customer/Client orientation.
• Detail oriented with ability to problem solve.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.