Salesforce Training Specialist

Rockland Trust is seeking an experienced and dynamic Salesforce Training Specialist to join our Salesforce department. In this role, you will be responsible for developing and maintaining comprehensive training materials and conducting training sessions across all business units to ensure effective utilization of our Salesforce platform. You will work closely with the Salesforce Manager and other key stakeholders to drive adoption and maximize the benefits of Salesforce for our organization.

Key Responsibilities:

• Design and develop engaging and effective training materials, including user guides, manuals, e-learning modules, and hands-on exercises tailored to various business units' needs.
• Lead in-person and virtual training sessions for employees across all business units, ensuring a thorough understanding of Salesforce functionalities and best practices.
• Customize training content to address specific business unit requirements, ensuring relevance and applicability.
• Collect feedback from training participants and continuously improve training materials and methods based on user input and evolving business needs.
• Collaborate with Salesforce administrators, developers, and business unit leaders to understand system updates, enhancements, and changes to incorporate into training programs.
• Provide ongoing support and follow-up sessions to reinforce training concepts and assist users in resolving Salesforce-related issues.
• Maintain comprehensive and up-to-date documentation of training materials, schedules, and feedback.
• Track and report on training program effectiveness, participation rates, and user proficiency improvements to the Salesforce Manager and senior leadership.
• Keep abreast of the latest Salesforce features, updates, and best practices to ensure training programs are current and effective.

Qualifications:

• Bachelor's degree in Marketing, Business, Information Technology, or a related field.
• Minimum of 3 years of experience in Salesforce, preferably within the banking or financial services industry.
• Proficiency in Salesforce and related technologies; experience with e-learning platforms and tools is a plus.
• Excellent verbal and written communication skills with the ability to explain complex concepts in simple terms.
• Strong interpersonal skills with the ability to build relationships and work effectively with diverse teams.
• Strong analytical and problem-solving skills.
• Exceptional organizational skills with the ability to manage multiple training programs simultaneously.
• Ability to adapt training programs to meet the varying needs of different business units.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.