Billing Manager

Essential Functions and Respnsibilities

• 10% Reviews contracts and turnovers for approved deviations and client requests from standard Loews Hotels at UO policies regarding deposit, billing and payment terms.
• 10% Works closely with LFSC, Hotel Sales and Catering personnel and ensures that all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events.
• 5% Ensures attendance at pre and post convention meetings to ensure that client requests for special billing arrangements are met: attends when available
• 5% Works closely with Convention Services Managers, Sales Dept. Account Managers, Front Office Managers and Front Office personnel to service all group billing requirements
• 5% Monitors in-house group/convention bills to ensure proper application of charges and that credit limit is not exceeded
• 5% Ensures that all discrepancies or disputes in billing are researched and resolved
• 5% Ensures maintenance of complete file, with appropriate documentation for all charges associated with all group/conventions
• 5% Reviews city ledger reports weekly and monthly, identifying concerns and addressing them as soon as possible
• 10% Instructs departments as to the correct procedures regarding credit policies, and ensures adherence to established credit policies
• 5% Attends monthly property credit review meetings with the Accounts Receivable Manager to review problem accounts and ensure proper understanding of credit policies and procedures
• 10% Schedules and oversees the work of a support staff engaged in billing activities, trains and instructs employees, and reviews their work for accuracy
• 5% Interviews, selects, trains, appraises, coaches, counsels and disciplines accounting personnel according to Loews standards
• 5% Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• 5% Other duties as assigned

Supportive Functions and Responsibilities

• 2% Promotes and applies teamwork skills at all times
• 1% Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• 1% Executes emergency procedures in accordance with hotel standards
• 1% Complies with required safety regulations and procedures
• 1% Attends appropriate hotel meetings and training sessions
• 1% Complies with hotel standards, policies and rules
• 1% Recycles whenever possible
• 1% Remains current with hotel information and changes
• 1% Complies with hotel uniform and grooming standards

Specific Job Knowledge, Skills, and Abilities

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
• Extensive knowledge of computer based front and back of house Accounting Management Systems
• Prolific in Windows, Word, Excel and MS-Office software and applications
• Ability to assemble, analyze, and present integrated data and complex technical information to all levels of management
• Organization/prioritization skills necessary to meet deadlines
• Effective management, leadership, organizational and communications skills
• Working knowledge of basic office equipment, i.e.; fax, copiers, printers, calculators
• Ability to work flexible schedule to include weekends and holidays
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards