Onboarding Associate - Marketplace

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Associate, Marketplace Seller Onboarding ensures a smooth onboarding experience for new sellers on the e-commerce marketplace platform. They manage a specific category, overseeing the successful onboarding of sellers and supporting offshore teams working within that category. This role involves guiding sellers through registration, setup, and optimization to prepare them for success on the platform. The Associate also provides ongoing support and training to help sellers maximize their sales potential.

What You Will Do

• Guide new sellers through the entire onboarding process, from account setup to listing products on the platform.
• Manage the onboarding success of sellers within your category, optimizing the process and driving improvements for both your sellers and those supported by agents.
• Provide sellers with training and resources on best practices, product listing optimization, and policy compliance.
• Assist sellers in setting up payment methods, configuring shipping options, and using platform tools.
• Help sellers enhance product listings by ensuring accuracy, relevance, and high-quality content for better visibility and sales.
• Address and resolve any issues sellers face during onboarding, offering technical support as needed.
• Keep accurate records of seller onboarding progress and provide regular updates to the onboarding team and management.
• Collaborate with internal teams (e.g., business development, seller success, marketplace operations, site merchandising) to ensure sellers and their products are set up for success after onboarding.
• Gather feedback from sellers to improve the onboarding experience and suggest platform enhancements.
• Build strong relationships with sellers to boost engagement, retention, and long-term success on the platform.

Skills You Will Need

E-commerce Knowledge: Strong understanding of e-commerce platforms and seller operations, including account setup, product listings, and sales optimization.

Communication & Interpersonal Skills: Excellent ability to explain complex information clearly and build strong relationships with sellers to drive engagement and retention.

Organizational Skills: Strong ability to manage multiple sellers, categories, and projects simultaneously, ensuring a smooth onboarding process.

Problem-Solving: A customer-first mindset with the ability to identify and resolve onboarding issues, ensuring a seamless seller experience.

Technical Aptitude: Proficiency in tools such as Excel, CRM systems like Salesforce, and other e-commerce software, along with experience in configuring payments, shipping, and platform tools.

Training & Support: Ability to provide sellers with ongoing training on platform best practices, product listing optimization, and policy compliance.

Collaboration: Strong teamwork skills, working closely with internal teams (e.g., business development, seller success) to ensure the seller's success beyond onboarding.

Detail-Oriented: High attention to detail for ensuring accurate product listings and maintaining precise records of seller onboarding progress.

Adaptability: Experience working in a fast-paced, dynamic environment, able to adapt to changing priorities and processes.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3+ years of experience in e-commerce platforms and seller operations.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Guild education benefit funds 100% of tuition, books, and fees in designated programs
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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