Restaurant Manager FOH- Winter 24/25

Crystal Mountain Resort
paid time off, 401(k)
United States, Washington, Enumclaw
33914 Crystal Mountain Boulevard (Show on map)
Dec 10, 2024
Seasonal (Seasonal) WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Discounted friends & family day-ski vouchers (Up to 85% off) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing available, on-mountain and off-mountain Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment Position Title: Restaurant Manager FOH Business Unit: Food & Beverage Position Reports to: General Manager Positions Reporting to this Role: FOH Supervisor, Restaurant Staff Wage Range: $25.00 - 32.00 / hr DOE JOB SUMMARY A Front of House Restaurant Manager at Crystal Mountain oversees daily operations of a F&B venue, ensuring excellent guest service and smooth workflow. Key responsibilities include scheduling and managing FOH staff, maintaining high standards of food and beverage service, and resolving guest concerns. This role requires effective communication, leadership, and problem-solving skills to create a welcoming environment for guests before during and after a day on the slopes. Additionally, the manager collaborates with kitchen staff and shipping & receiving, monitors inventory and enforces health and safety protocols to ensure a seamless dining experience. ESSENTIAL DUTIES Assists Group Manager in creating the budget and upholds the budget Responsible for maintaining par levels and ordering product Coordinates how product gets to venue Responsible for inventory input and calculation of COGs Conduct staff meetings Set schedules for FOH and BOH Manage and oversee venue operations Help achieve restaurant operational objectives Plan and develop staff incentive programs Assist the Group Manager in the planning of strategies Respond to customer concerns and questions Control costs and minimize waste while ensuring high quality of preparation Nurture a positive working environment Maintain a safe, healthy, and secure working environment Help maintain current reservations system and training when needed Promote and market the business Help oversee stock levels and order supplies when needed Coordinate communication between from front of the house and back of the house Assist the General Manager with daily pre-shift meetings Gather guest & employee feedback and recommend improvements to management Assist in administering training programs Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 1+ years' experience in a restaurant lead role in the hospitality industry POS experience required Positive attitude and excellent communication skills Must have Washington MAST Card Must have Washington Food Handler Card PHYSICAL DEMANDS AND WORKING CONDITIONS This position is required to work evenings, weekends and holidays while in operation. Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer