IT Service Management Trainer

Worldpay
The pay range for this full-time position is $65,440.00 - $106,660.00
parental leave
United States, Ohio, Cincinnati
Oct 18, 2024
Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a ITSM Training Specialist to join our ever-evolving IT Service Management Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team As an ITSM Training Specialist, you will play a crucial role in implementing and training staff members across the organization on IT Service Management (ITSM) processes. You will report directly to the ITSM Training Lead and collaborate closely with various departments to develop and deliver comprehensive training programs. What you will be doing Develop Training Materials: Create engaging and informative training materials, including presentations, manuals, videos, and online modules, to support the implementation of ITSM processes. Deliver Training Sessions: Conduct training sessions for employees at all levels of the organization, ensuring that participants understand ITSM concepts, tools, and best practices. Customize Training Programs: Tailor training programs to meet the specific needs and skill levels of different departments and job roles within the organization. Provide Ongoing Support: Offer continuous support and guidance to staff members as they transition to using ITSM processes in their daily work routines. Monitor Training Effectiveness: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, adjusting as necessary to improve outcomes. Stay Updated on ITSM Trends: Stay informed about the latest trends, developments, and best practices in ITSM to ensure that training materials and programs remain current and relevant. Collaborate with Stakeholders: Work closely with ITSM stakeholders, including IT leaders, project managers, and process owners, to align training initiatives with business goals and objectives. Promote a Culture of Continuous Improvement: Foster a culture of continuous learning and improvement by encouraging staff members to actively participate in training opportunities and share feedback and suggestions for enhancing ITSM processes. What you bring: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in ITSM implementation and training, preferably in a large organization or enterprise environment. Strong understanding of ITSM frameworks, such as ITIL, and their application in real-world business scenarios. Excellent communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner. Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment. Experience designing, implementing, and evaluating 'Guided Tour' feature within Servicenow (e.g., Incident, Change, and other high transactional modules) Strong analytical and problem-solving skills, with a keen attention to detail. Added bonus if you have: Proficiency in animation/video editing software (e.g., Camtasia, Storyline 360, Rise, Powtoon, Canva, or Adobe products) Proficiency interacting with a 'Learning Management System' and 'Learning Experience Platform' (e.g., Udemy Business) Experience leveraging the Servicenow platform with focus on Now Assist, Virtual Agent, and generative AI within the knowledge management (KCS) space Certification in IT Service Management (e.g., ITIL Foundation) highly desirable Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy. Global recognition platform. Virgin Pulse access. Global employee assistance program. What makes a Worldpayer At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers. Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. We can't wait to hear from you. To find out more about working with us, find us on LinkedIn. #LI-JW1 #LI-Hybrid Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $65,440.00 - $106,660.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass