Product Analyst

Responsibilities Include:

• Perform analysis, design and management of new, existing or acquired products.

• Gather and document requirements from business owners and translate business needs into solutions / system design.

• Assist business owners in prioritizing requirements and system enhancements.

• Work with design team to analyze and clarify requirements.

• Conduct gap analyses to determine areas for business opportunities.

• Document as-is and to-be process maps based on interviews with business stakeholders.

• Work with the quality assurance team to ensure that delivered system is properly tested and meets requirements.

• Collaborate with team members to identify needs and opportunities for improved data management and delivery.

• Translate business needs into reporting requirements, including mock-up reports.

• Assess existing products and user behaviors to identify areas for improvement, including how users interact with products, how well the products support processes, and how well the products achieve desired results.

• Evaluate newly reported system issues and develop recommendations for resolving these issues.

• Track and resolve system issues to ensure processes run smoothly.

• Develop and maintain project documentation for system development / enhancement.

• Work with Scrum Masters to develop timelines for addressing operational issues and enhancements.

• Responsible for flagging the timing of cross-functional deliverables and determining the quality of their output.

• Create business test scripts and test cases as well as perform business testing.

• Ensure custom applications are in accordance with business and technical specifications.

• Build and maintain business relationships vital to the success of IT projects.

• Successfully multi-task across several concurrent projects.

Qualifications Include:

• Bachelor's degree in Computer Science, Business, or a related field.

• At least 3 years of business analysis, technical support, and/or product analysis experience.

• Experience working in a higher education environment is preferred.

• Strong analytical skills with experience analyzing complex systems; excellent problem solving and interpersonal communication skills are a must.

• Detail-oriented with respect to documentation and communication; able to express complex concepts effectively, both verbally and in writing to business partners.

• Strong relationship building skills; comfortable interacting with stakeholders at all levels throughout the business.

• Good listening skills, with the ability to uncover underlying needs.

• Experience developing process maps, including swim lane diagrams.

• Must have a desire to achieve excellent project outcomes, and exceed stakeholder expectations.

• Works independently with limited supervision, coordinating assigned tasks to closure.

• Must have experience working with cross functional teams.

• Understanding of software development life cycle methodologies. (Waterfall, Iterative, AGILE)

• Proficiency with Microsoft Excel and Word required.

• Experience working with CRM systems is desired.

• Experience creating SQL SELECT queries is desired.

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