Operations Specialist

Project ECHO has an amazing opportunity for an Operations Specialist to join our Joint Accreditation Team! Our Joint Accreditation Team generates the evaluation components, including reporting and evaluation summaries, for various ECHO programs that rely on continuing education credits to recruit and retain participants. The Operations Specialist will work directly with NM ECHO program teams and stakeholders and utilize best practices to perform post-event evaluations and collect feedback for continuous improvement.

As the successful Operations Specialist, you will:

* Communicate and work with ECHO programs to ensure required support documentation (monthly curriculum, announcements, agenda, evaluation form, required reports, and presenter/planner disclosure forms) are submitted for each program.

* Track and maintain the monthly checklist with ongoing program information, including, monthly schedules, clinic agendas, and disclosures on an on-going basis to assure that programs are in compliance and that appropriate documentation is in the correct file for each program. Monitor the iECHO platform to ensure all programs are in compliance and meeting accreditation guidelines.

* Oversee the coordination and collection of monthly Feedback Reports and make sure they are sent for each ECHO program. Ensure these reports are uploaded into the activity files as well as the accreditation files for each ECHO program.

* Monitor each program to confirm that attendance records and/or evaluation reports are kept in the appropriate activity files.

* Using project management best practices, develop timelines to track the timely submission of monthly programs' schedules to assure the timely creation of program evaluation links.

* Track the monthly programs' schedules on the Monthly Checklist to monitor program changes in dates, times, didactic titles, and presenters.

* Closely monitor disclosure forms and check if there are conflicts of interest included. Ensure that the Resolution Process protocol is followed. Assist the program coordinators on required steps for resolving a revealed disclosure under the direction of the Accreditation Director.

* Provide guidance in generating the Disclosure Statement to ensure that the revealed disclosure is included accurately on agendas and announcements. Make sure that steps are complete and documentation is filed to ensure that each program is in compliance with the ACCME guidelines.

* Provide specialized online training with partners to review the accreditation process and the process for tracking attendance and uploading documents for the program.

Project ECHO is unique and innovative center based within a vibrant academic community at the University of New Mexico Health Sciences Center. Our mission is to democratize implementation of best practices with a goal of helping 1 billion people lead better lives by 2025. We are looking for mission-driven high performers who share similar values to join our team and help us achieve this goal.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and work hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

High school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Prior experience in program coordination
• Prior experience and/ or knowledge of accreditation/ CME
• Advanced organizational skills and attention to details and deadlines with accuracy
• Ability to manage multiple projects and priorities
• Ability to professionally communicate with various internal and external partners
• Proven track record of exceptional customer service
• Competency with various business software i.e. Microsoft Office, SmartSheet

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visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.