FIBER MANAGEMENT SPECIALIST

The Position:

Lumos is looking for a full-time Fiber Management Specialist! The Fiber Management Specialist provides support for the continued implementation and configuration of the 3-GIS application within the Lumos technology stack. Will use Outside Plant (OSP) documents in the form of Engineering drawings, Fiber Records, and other telecom related documentation to assist Lumos construction and engineering teams on building out the Lumos network. The Fiber Management Specialist relies upon substantial knowledge of multiple telecommunications technologies including DWDM, Ethernet and Gig Wave type designs. The ideal candidate must be able to understand the engineering and construction processes and workflows. Ability to read and revise As-builts and DWG drawings, along with other GIS based maps.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.

Essential Functions:

• Provide technical support for internal Lumos and external vendors including 3-GIS Web and Mobile end users
• Work with the Lumos Manager, GIS to provide and implement best practices for data management including workflows, fiber records and other GIS data.
• Utilize Lumos established workflows to support engineering and construction teams in entering new telecom/GIS-based data into 3-GIS Web using the established processes and procedures
• Train both internal Lumos and external vendors on the proper use and adoption of 3-GIS
• Test new 3-GIS Web and Mobile versions for functionality and bug fixes
• Conduct end user needs assessments/requirements gathering workshops and document recommended solutions based on feedback from the customer and internal subject matter experts
• Collaboration and communication within internal teams and external vendors

Knowledge, Skills, and Abilities Required

• Capability to comprehend network diagrams/maps, learn network terminology, and solve problems on the fly
• Understanding of key telecom and mapping techniques through knowledge of numerous GIS/Fiber Management applications

Other Experience & Requirements

• Education: Bachelor's degree in GIS, Geography, Engineering, Computer Science or equivalent experience
• Experience: 4-6 years of Telecommunication, GIS and/or CAD experience. Direct knowledge and hands-on use of 3-GIS, Esri products (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise). Direct knowledge and hands-on use of other Fiber Management/CAD applications (Mapcom M4, CadTel, Autodesk). 3-GIS and/or Esri specific training/certifications a plus. Ability to use Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams) is required

Physical Requirements

• Sedentary office work requiring near-constant use of sight, speech, hearing, comprehension, and computer and peripheral equipment
• Computer and common office equipment

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• United States
• Virtual