Career Navigation Program Manager

Mission Contribution: Is responsible for the operational oversight of the Career Navigation Program that provides individuals with coaching support for career pathway guidance; college entry, navigation, and retention; job placement and retention services; and career advancement services so they are successfully advancing along a career pathway, earning a living wage, and achieving their fullest potential.

Summary: The Program Manager of Foundational Services isresponsible for providing supervision of program team members, coaching and support to achieve program goals, financial monitoring of expense and revenue lines, compliance with existing federal and state government requirements, human rights and other regulatory standards, compliance with program and organizational policies and procedures, and program delivery using the Opportunity Accelerator Model. Work is performed under the general supervision of the Director of Mission Services or designee, with the latitude for independent judgement and action.

Essential Functions:

1. Oversee the daily operation of program delivery to ensure it meets participant needs in a timely manner and achieves established goals, including meeting program metrics such as placement rate, average hourly wage, and retention metrics.
2. Lead and coach team members, fostering a sense of urgency and accountability to meet performance goals and uphold program quality standards.
3. Conduct regular program monitoring through case file reviews, direct observations, and coaching to ensure adherence to program goals, core values, policies, and procedures.
4. Support team members' professional development by ensuring required certifications and timely completion of training.
5. Conduct interviews, make hiring decisions, and assist with onboarding: Evaluate candidates, select the best fit for the team, support a seamless transition for new hires, and actively engage in recruitment opportunities to attract and retain top talent.
6. Conduct performance reviews, providing constructive feedback and setting goals for improvement and development.
7. Document and implement coaching/corrective actions: Identify performance issues, develop and execute improvement plans, ensure compliance with policies and procedures, and foster ongoing professional development to enhance overall team effectiveness.
8. Monitor, analyze, and report on program performance metrics, ensuring the program meets or exceeds quality, participant, staff, and financial objectives, while identifying opportunities for continuous improvement.
9. Complete documentation requirements, including billing, service schedules, data collection, case file updates, and performance reports using Salesforce.
10. Ensure participants' confidentiality in accordance with HIPPA and legal/regulatory requirements.
11. Ensure adherence to safety and health requirements, promptly reporting and correcting any violations.
12. Serve as a representative of Goodwill Industries of the Valleys by engaging in recruitment opportunities, delivering presentations, attending meetings, and building positive relationships with community partners, service providers, and collaborating agencies.
13. Ensure timely responsiveness to all internal and external communications.
14. Attend training sessions, meetings, and company-related events as required.
15. Perform other duties as assigned by Management.
16. Adhere to all Goodwill policies and procedures.

Minimum Qualifications:

• Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office, PowerPoint, Outlook, and Case Management software.
• Strong written communication skills with the ability to create reports and professional business correspondence.
• Effective verbal communication skills, including the ability to present information clearly and respond to questions from managers, clients, customers, and the public.
• Analytical skills to read, interpret, and analyze compliance/monitoring documents, financial reports, and service delivery materials.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Problem-solving skills, with the ability to address practical issues and work through various concrete variables in situations where limited standardization may apply.
• Adaptability in interpreting instructions furnished in written, oral, diagrammatic, or schedule form.
• Interpersonal skills to build and maintain effective working relationships with participants, families, staff, and business/community agencies.
• Ability to demonstrate empathy towards the psychological and physical needs of participants.

Required Certificates, Licenses, Registrations, Experience:

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to successfully complete and maintain first aid and CPR certification.

Special Requirements:

• Ability to travel entire service territory to support program operations which requires use of personal vehicle. A reliable vehicle, valid driver's license, and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a personal or company vehicle.
• Must provide cell phone for specified work responsibilities including the use of a phone-based application for authentication.
• Must successfully pass a drug screen prior to employment.
• A background check required during employment based on company policy or specific job responsibilities.
• High-speed, reliable, broadband internet connection require for job functions.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds with no support regularly. For weight over forty (40) pounds, request additional team member assistance as needed.

Work Environment:

• Hybrid and/or office environment.
• Ability to travel frequently to multiple location and overnight as needed.
• May be required to work after hours and holidays.
• While performing the duties of this job, the employee may be exposed to heat, cold, and adverse weather conditions. The noise level in the work environment is typically low to moderate.