Manager, ServiceNow

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

• Serve as the operational lead for the ServiceNow platform, managing aspects of service delivery, platform maintenance, and continuous integration/continuous development of ServiceNow based solutions (core platform capabilities and custom applications)
• Collaborate with stakeholder groups to design and implement ServiceNow solutions that meet business needs and enhance operational efficiency while ensuring solutions are scalable, maintainable, and aligned with best practices
• Lead and manage a cross-functional team of developers, business analysts, project managers, and change and communication specialists
• Oversee the development and maintenance of user guides, training materials, and documentation while providing ongoing support and training to end-users to ensure they can effectively use the ServiceNow platform
• Identify opportunities for process improvements and automation within the ServiceNow platform while implementing best practices and industry standards to enhance platform efficiency while staying updated with the latest ServiceNow features and functionalities
• Manage Continuous Integration/Continuous Deployment (CI/CD) pipelines for ServiceNow applications while ensuring automated testing and deployment processes are in place to maintain platform stability

• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform
• Bachelor's degree from an accredited college/university or a minimum eight years of equivalent work experience
• Leadership and Management Skills: proven track record of leading and managing a team of technical development / engineering professionals, with strong project management skills and the ability to drive initiatives from conception to completion
• Technical Expertise: deep understanding of ServiceNow architecture, integration capabilities, and best practices for performance optimization and security; experience with scripting languages such as JavaScript, Glide, and PowerShell is preferred
• Problem-Solving and Analytical Skills: strong analytical skills to troubleshoot and resolve complex technical issues; ability to analyze data and metrics to improve service delivery and operational efficiency
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.