Onsite Coordinator

Description

Who We Are: As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories. Become a part of Trescal and leap forward in your career path!

As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

The Opportunity: We currently have a great opportunity for an On-Site Customer Service Representative to join our rapidly growing organization. This position will report to the Mobile Operations Manager.

Key Responsibilities:

• Responsible for day to day scheduling and dispatching of our Mobile Service Laboratories.
• Assist in creation of routes for our Mobile Service Technicians
• Primary contact with customers via email, live chat, phone and face-to-face, if required, to ensure that we meet our daily objectives of customer satisfaction
• Take ownership of the process that includes making sure that calibration services are scheduled, site logistics are confirmed, handling customer inquiries about our services, and providing timely communications between our on-site crews and customers.
• Administrates document review for invoicing and job completion.
• Prepare purchase requisitions, customer quotations and estimates, transportation and delivery documents, and other related letters or memos.
• Respond to customer inquiries, investigate and resolve issues, provide status to customers.
• Make price quotations by phone, then prepare your customer quotations with 24 hours to the request
• Responsible for daily, monthly preparation and applicable delivery of customer invoices
• Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.

Requirements

• Excellent verbal and written communication skills
• 3 years of experience in a customer service/relations role
• Excellent customer service skills
• Microsoft Office experience
• High sense of urgency.
• Strong attention to detail and be able to adhere to established procedures.
• Proven ability to prioritize and manage multiple tasks simultaneously.
• Previous experience working in an inventory tracking system preferred but not required
• Previous scheduling work and dispatching field service personnel preferred but not required

Please note this is not an all-inclusive list of job responsibilities. All job descriptions and job duties may be modified, added, or deleted as Trescal Management deems necessary throughout the course of normal business.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.