Technician, Field Svc V

Location

US-MA-Dedham

Company

Canon Solutions America, Inc.

Provides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers, Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon Solutions America supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Act as the Manager in their absence and as product expert for the district or region.

- Diagnoses mechanical, software, network, and system failures, using established procedures for products on which certified and acts as a general technical expert in all situations providing a methodical expert level troubleshooting methodology.
- Services and repairs designated equipment to Canon standards and specifications. Inspects the work of other Technicians to ensure compliance with Canon Solutions America standards.
- Reports to managers product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping. Inspects and audits the work of other Technicians to ensure Canon Solutions America standards are met.
- Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information, FSRs, Expense Reports and Canon property assigned. Assists manager in auditing the team to ensure team compliance to Canon Solutions America standards.
- Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service-related problem areas. Develops solutions to these problems as required.
- Possesses excellent customer communication and satisfaction skills. Can act in the absence of the manager with full responsibility and accountability.
- Responsible for maintaining the performance of assigned machines within the district to ensure excellent overall performance for the team.
- Assists the manager in maintaining the performance of other Technicians through mentoring, inspection and auditing.
- Responsible for maintaining performance at a level which helps to achieve the districts overall metric targets.
- Assists the manager in monitoring performance related to service KRA's, develops the technical or procedural corrections as required, and drives the implementation to augment the manager's span of control.

- Bachelor's Degree in Electronics or equivalent training in Military/Trade School/Industry (CM).
- 6 or more years of related experience.
- Demonstrated technical proficiency within the imaging industry.
- Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
- Ability to phone assist less experienced technicians as a point of escalation as required.
- May require some travel (valid driver's license and acceptable driving record necessary).
- Ability to work in a 24x7 environment, perform shift work and do on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Canon Technical Training Course Certifications for products related to the Canon Solutions America product line with expertise across cutsheet, continuous, wide format and display graphics in both color and black only environments.
- Canon ATSP Digital Technician Certification.
- Successful competition of advanced networking certification.
- Successful competition of Troubleshooting Class.
- Expert color certification. - Must be able to lift 50 lbs. and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

We are providing the anticipated salary range for this role: $33.59- 50.30 hourly. This role is eligible for a transportation allowance.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

#PM20 #LI-ONSITE #LI-SH4

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