Senior Commercial Lines Quality Assurance Specialist

The above represents the salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Senior Commercial Lines Quality Assurance Specialist. The preferred candidate will be based in Columbus, Ohio, working a hybrid schedule from our corporate office. However, for highly qualified candidates residing outside the Columbus area, we are open to remote work arrangements from any of our payroll-registered states, as listed on our careers page. Candidates outside Columbus may be considered for home-based positions.

We are open to hiring at multiple seniority levels. The compensation range posted is inclusive of both seniority levels.

This role will report to the Assistant Vice President, Quality Assurance and Projects.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE

This role supports the implementation of the underwriting quality assurance program and processes. This role will be responsible for performing quality assurance reviews of the work completed by commercial lines underwriters. Additionally, this role will provide feedback to leadership for coaching and development of individual underwriter's knowledge and skills.

The role is charged with helping improve the quality and efficiency of the underwriting operation and supports developing technical competencies and best practices. This role will identify gaps and lead initiatives to enhance and implement quality assurance systems or applications ensuring efficiency and improving processes. Mentor and train others in quality assurance role.

ESSENTIAL FUNCTIONS:

• Conduct comprehensive quality assurance audits of transaction files to evaluate compliance with quality standards, procedures, best practices, and authority thresholds.
• Analyze data to identify trends, patterns, and areas for improvement, using relevant tools and techniques.
• Provide detailed feedback and recommendations based on quality assurance audits, documenting findings, and presenting them to commercial lines leadership.
• Provide training and support to underwriters on quality standards, procedures and best practices to ensure consistent adherence to quality guidelines.

• Develop quality assurance processes, procedures, and assist in determining the subject matter, direction and focus of quality assurance projects.
• Identify gaps and lead initiatives to enhance and implement quality assurance systems or applications to ensure operational efficiency to improve processes.
• Act as a mentor and trainer for others in the quality assurance role.

OTHER FUNCTIONS:

• Maintain an ongoing understanding of commercial lines processes, procedures and systems.
• Participate in process improvement initiatives as requested.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Bachelor's degree from an accredited college or university is preferred. Commensurate experience may be considered.
• Minimum eight years of commercial lines underwriting or experience in quality assurance within commercial lines preferred.
• Chartered Property Casualty Underwriter (CPCU) or other industry designations preferred.
• General knowledge of insurance industry, practices, standards, and concepts within related operations and field work.
• This position requires proven analytical and problem-solving skills, and the ability to manage assigned projects.
• Excellent communication (verbal and written) and interpersonal skills, with the ability to effectively convey information and provide feedback to individuals at all levels of the organization.
• Problem-solving abilities and presentation skills.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in using underwriting software (Guidewire/CoreSuite) and other relevant tools.
• Strong customer service, networking and relationship skills.
• Must be pro-active, driven and take initiative.
• Ability to work independently with minimal guidance as well as collaboratively in a team environment.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.

What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.