Senior Product Development Manager

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what's next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

Senior Product Managers ensure our clients accomplish their goals by delivering exceptional products through the planning and execution of quality digital solutions. This starts with understanding the problems that need to be solved and making sure the product team stays focused on solving them. They need to see the whole picture from concept to delivery by understanding our client's strategic goals and product requirements, defining features and implementation details, and prioritizing phases of the build to ensure delivery of the highest quality product.

This position reports to the Lead Product Development Manager

Salary Range: $138,000 - $150,000

• Serve as a key member of the project team, closely aligned with the Project Manager, Strategist and Technical Lead.
• Clearly understand and embrace the business vision, strategic goals and functional requirements for the digital product. Coordinate with members of the cross-functional project team to build a product that delivers on the product goals and within project scope.
• Manage a detailed Jira roadmap, aligning with the product roadmap, through ongoing definition and documentation of sprints, epics, features, components and tasks that will be part of the product scope, and ensure ongoing alignment throughout the development process.
• Build and manage the product backlog of user stories and defects. Work with the development team to prioritize user stories and ensure product status is communicated in a timely and effective manner. Validate that the completed stories meet acceptance criteria and that appropriate testing has been completed prior to release to production.
• Leverage AI tools to streamline product management tasks such as feature prioritization, backlog management, and sprint planning, improving efficiency and ensuring data-driven decision-making throughout the product development process.
• Ensure digital accessibility compliance by integrating accessibility testing into the product development lifecycle, collaborating with development and QA teams to meet WCAG 2.0/2.1 standards and ensure that products are usable by all users, including those with disabilities.
• Support the Content and Development team on definition of the content model and execution of content migration process.
• Serve as Product Owner to drive the agile development of digital products, features and process enhancements. Lead/Participate in daily scrums, sprint planning meetings, and sprint reviews and retrospectives. Demonstrate developed functionalities during sprint reviews.
• Identify feature and scope changes as needed during the development cycle to ensure the product strategy remains in alignment with the business strategy.
• Lead/participate in client-facing milestone review and UAT and obtain/process client feedback for incorporation into future milestones.
• Conduct QA functional testing on a regular sprint cadence when needed, coordinating with the QA team on test plans and project status.
• Coordinate with the Content team on product documentation, user guides and user training , ensuring a successful hand off of the final product.
• Manage and/or mentor members of the product team including, product managers, associate product managers and quality assurance specialists.
• Train and provide project delegation to other product team members on the project.
• Contribute to the overall growth of Phase2 by developing thought leadership pieces, lead guild initiatives and ensuring best practices for the product team.
• Perform other related job duties as assigned.

• 5-7 years working with cross functional teams of Project Management, UX, Design, and Development to define, document, and prioritize product features and user stories for digital products is a must.
• Experience in a wide-range of technical projects and managing concurrent projects.
• Requires proven ability to work well independently as well as part of a team.
• Requires strong communication (verbal and written) skills with other team members and clients.
• Requires strong problem-solving skills, computer skills and excellent organizational skills.
• Understanding and experience with iterative application development including agile development methodologies such as SCRUM & KANBAN.
• Certified Scrum Product Owner.
• Understanding of WCAG 2.2 Guidelines.
• Possess an interest in learning new technologies, techniques, and practices.

• Previous work experience at digital agencies is highly valued. Consulting or web development background a plus, though not required.
• Knowledge of common web-based applications including data driven websites/portals, web services, content management systems (CMS), contact relationship management (CRM), e-commerce (EC), membership management and online community solutions.
• Previous experience with various levels of quality assurance testing and developing QA test plans is a plus.

Phase2 is committed to transparency for career advancement. Eligibility for advancement is dependent on:

• Performance Management evaluation history indicating strong performance and exceeding expectations of current role;
• Consistent demonstration of successfully executing the minimum qualifications of the next level
• Endorsement from senior leadership and peers

The typical advancement path is to Lead Product Development Manager.

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel (approx. 5% - 15%) when required.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

At Phase2, we want you to be a force. Not for just one thing, but for your thing: the intersection of your expertise and your passion. And we will help you achieve it.

You are not just your expertise. You are a whole and complete story, and we invite all of it. We live fully with dynamic careers because we know that your best self is your whole self. That means we build authentic relationships with each other, there is no hidden home life, your schedule is your own, and the quirks that define you are storied.

Our formula for impact weaves together our brains and our spirits. We enchant with logic and lead with courage. We are questioners, nerds, and inventors - logicians at heart who meet challenges with curiosity and a "what's next" spirit.

When we work as one, we are potent and powerful. We succeed together. Your team will give you the autonomy you want and will always challenge, support, and advocate for you - and together you will achieve more than you ever could alone.

We live our passion - ignite change and share it with the world.

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.