District Manager - Bluffton/Hilton Head

Summary
Ensure store managers lead stores to meet goals, continually evaluating and improving own and others'
performance, and evaluating and improving retail processes, performing tasks of subordinates as needed to
ensure store goals are met and or exceeded.
Essential Duties and Responsibilities
* Provide and ensure SMILES customer service is given to all customers and donors receive prompt,
courteous service.
* Adjusting store processes and/ or assigned employee task focus based on sales and processing figures.
* Supervises and support store staff for optimal success.
* Must provide an accurate schedule to all subordinates that provides your availability.
* Must create an open-door policy environment that encourages communication and transparency.
* Provides leadership that exhibits and represents the values of the organization by always projecting a
positive and reinforcing message to subordinates.
* Hires and completes hands on training to management staff for all assigned retail locations.
* Insures compliance with established security, sales, money handling, and recordkeeping procedures
and practices for all assigned retail locations.
* Sets measurable and attainable goals for subordinate staff and communicates effectively to ensure
understanding thereof.
* Verifies that the quality and quantity of textiles and the production of wares is adequate to obtain
sales and production quotas.
* Open and/or closes a Retail Store at least once a month in absence of Store Management.
* Coordinates shipments and adjusts merchandise categories and production schedules as needed.
* Responds to customer questions, problems and complaints, resolving issues to maintain customer
satisfaction.
* Insures that merchandise is priced in accordance with established standards.
* Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
* Monitors and evaluates business plan and make recommendations for improved financial results to
the Vice President of Donated Goods.
* Ability to complete and implement all subordinates job task.
* Leads team projects as assigned by the Vice President of Donated Goods.
* Reports known or suspected security and/or theft problems to Loss Prevention.
* Serves as a member of the Retail Management Team.
Prepared: 11/01/03 Revised: 10/31/16 Reviewed: 2/12/19 Approved by: SUMMER HATLEY
* Reports the need for building and equipment repairs to the Vice President of Retail. Performs other
job-related tasks as assigned by the Vice President of Retail.
* Execute 1 site visit per month
Essential Duties Related to Leadership
* Holds self-responsible for performance in his/ her area(s) of responsibility.
* Respects company time/property and maximizes opportunities to be a good steward of our assets.
* Completes tasks assigned in a timely and conscientious manner.
* Complete hands on training and follow up to ensure all staff members are provided with the needed tools
to be successful.
* Treats customers (internal and external) with respect, kindness and sincerity - as you would like to be
treated.
* Promotes teamwork and celebrates the accomplishments of others.
* Respects individual differences of those he/she comes into contact with.
* Sees the needs and concerns of others as a priority.
* Set high but realistic expectations for self and others.
* Committed to achieving and exceeding personal and company standards.
* Readily accepts change and is open to new ideas from others.
* Willingness to see problems as opportunities- not obstacles.
* Sets a good example and is a leader in whom others respect and willingly follow.
Supervisory Responsibilities
Directly supervise store managers. Carries out supervisory responsibilities in accordance with the agency's
policies and procedures. Responsibilities include: interviewing, hiring, training employees, planning,
assigning, and directing work, performance appraisals, composing/ managing budget, rewarding and
disciplining employees and addressing/ resolving problems.
Qualifications
Showing leadership through:
1) Personal Development: staying calm and thinking through things even during high stress
times/negotiations; sticking to Goodwill values and respectfully holding others to our values; continuing
to develop personal strengths and improve weaknesses; looking toward company and department's
needs to help develop personal goals; taking on/ managing projects from beginning to end, using high
levels of communication/ planning.
2) Employee Development: looking toward company and department's needs to make long term staffing
and training plans; staff cross-training; mentoring; ensuring that personal and professional goals are
identified; working with various groups to build ties and meet joint goals through improving
communication/ procedures; taking on conflict in a direct, tactful manner (using written coaching and
termination appropriately); coming up with ways to celebrate accomplishments; and leading by example
in the spirit of Goodwill's values.
Prepared: 11/01/03 Revised: 10/31/16 Reviewed: 2/12/19 Approved by: SUMMER HATLEY
3) Other: handling related paperwork (new hires, personnel actions, etc.) in a quality manner.
Planning and Organizing:
Organizing & planning to meet group goals: setting goals; keeping up to date on laws and economic trends
to see how they may impact goals; working with others to make sure projects are managed well; putting in
place reviews or audits to make sure ongoing group goals are met; planning ahead to make sure staffing
and other company resources help meet company goals; using advanced project management skills like
gaining buy-in, researching, surveys, etc.; creating processes which support future and current needs; using
various methods to organize personal time to make sure that all goals are met or exceeded.
Education and Experience
Associate's Degree (A.A.) or equivalent from two-year college or technical school in Business or related field and
five (5) years of retail management experience; or equivalent combination of education and experience.
Physical Demands and Work Environment
Work requires some physical exertion such as long periods of standing, recurring bending, crouching, reaching,
stooping or similar activities. May also require frequent lifting of moderately heavy items up to 35 lbs and for certain
positions, frequent climbing of stairs, ladders or step stools may be required. Occasional lifting up to 50 lbs. (with
assistance if over 50 lbs.). Requires 80% of work week being on-site in the Retail Store contributing to the success of
subordinates not to include office work. Requires working at least three Saturdays per month in backrooms to assist
with incoming donations and customer traffic.
Work involves moderate risks or discomforts requiring special safety precautions (e.g. working outside in varied
weather, working around moving machinery, carts or vehicles with loud noises, or with irritating chemicals.)
Employee may be required to use personal protective equipment such as masks, gowns, etc