Account Service Representative Senior

Arkansas Blue Cross & Blue Shield
life insurance
United States, Arkansas, Little Rock
601 South Gaines Street (Show on map)
Dec 10, 2024
To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Job SummaryThe Account Services Representative Senior assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of complex problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers. Requirements This role is NOT a remote position and will require some time in office. This role also requires frequent travel in Northwest Arkansas, with occasional overnight travel EDUCATION Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered. LICENSING/CERTIFICATION Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination. Valid, unrestricted driver's license. Maintains acceptable driving record. Company car is provided. EXPERIENCE Minimum five (5) years' customer service experience, preferably in customer-facing roles. Minimum three (3) years insurance industry experience. Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred. ESSENTIAL SKILLS & ABILITIES Proficiency in Microsoft Office applications including PowerPoint, Word and Excel. Excellent written and verbal communication skills Highly organized and detail oriented Problem sensitivity and resolution Researching Time Management Relationship Building Educational Presentations Business Leadership Professional Collaboration Strategic Planning Interpersonal Research Management Indepedence Ability to travel overnight as needed and, at times, on short notice. Must reside in assigned territory. SkillsCultivate Relationships (Inactive), Customer Service, Deadline Management, Detail-Oriented, Educational Presentations, Group Problem Solving, Health Insurance, Interpersonal Relationships, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Needs Analysis, Presenting to Groups, Professional Etiquette, Sales, Time Management, Verbal Communication, Working Independently, Written Communication ResponsibilitiesAssesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience., Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings., Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues., Demonstrates expertise knowledge and remains current on processes, products, and resources., Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business., Other duties as assigned., Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience., Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks all renewal contracts. Coordinates necessary underwriting information. Provides follow up to ensure completion and acceptance of renewal data., Travels within the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record. CertificationsArkansas Insurance License Life & Health - Arkansas Insurance Department Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment TypeRegular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.