Human Resources - HR Operations Manager

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity, and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization, and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all our associates to feel welcome and empowered at work. The ideal candidate will possess strong project management skills, a deep understanding of HR processes and systems, and the ability to foster collaboration across teams.

The Operations Manager will lead, implement, and innovate various functions within the Human Resources department including compliance, Talent Acquisition, onboarding, HRIS management systems, compensation management and performance management.

The ideal candidate is a subject matter expert in employment law to ensure compliance with federal, state, and local employment laws and regulations, recommend best practices, and regularly review policies and practices to maintain compliance; additionally, has strong experience with oversite and analysis trends in recruiting including researching and implementing competitive total compensation and incentive pay programs to ensure the organization attracts and retains top talent while maintaining parity with existing team members.

The Operations Manager will be expected to develop associate and leader trust and build strong professional relationships. There is an expectation this role will enable and maximize efficiencies, including upscaling current processes, establishing guidelines, utilizing tools and systems to support the organization's needs from inception to completion.

Additionally, this rolewill assist with many aspects of the HR associate life cycle and will include assisting with strategy creation, policy, procedure, and guideline management, as well as designing new initiatives and programs to support our associates, leaders, and lines of business to achieve goals as well as to aid in retention and enhance the overall associate experience while remaining compliant with federal and state laws and standards. Additionally, you will drive communication through various channels, create and facilitate HR trainings, and maintain business intelligence reports across platforms to analyze metrices and measure effectiveness of various HR strategies and processes which ultimately drive, influence, advise and support the cultural and people aspects of organizational change, people processes and initiatives within the organization.

As a Human Resources Operations Manager, you are expected to assist the whole Human Resources team on other requests for support as necessary. You will use appropriate judgment and knowledge of company policies when sharing sensitive information, build a great rapport with peers and all associates, while treating all with respect and consideration regardless of their status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements: To be considered for this position, you must possess the following qualifications.

• Bachelor's degree in Business Administration, Human Resources or equivalent combination of education and related work experience.
• 8+ years of relevant job experience

• Extensive and Proficient knowledge of Excel

Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:

• 12+ years of relevant job experience
• Degree in Business Administration, Human Resources or PHR/SPHR certification
• Prior bank experience
• Proficient in HRMS software, such as Ceridian Dayforce

Skills and Abilities: Below is a general list of desired skills and abilities; this is not an exhaustive list.

• Knowledge of key HR functions: Talent Acquisition, Compliance, and various aspects of employment

• Ability to support complex business / operational problem solving through relevant data analytical approaches using Excel and other systems
• Strong project management skills and experience managing cross-functional relationships and priorities
• Superior organizational skills and excellent attention to detail
• Experience with commonly used HR systems such as Ceridian Dayforce, Predictive Index, Engagement software such as Gallop, Microsoft Forms, Power Automate, and Power BI
• Strong communication skills to ensure constant and effective communication of programs and initiatives to associates and Bank leadership.
• Comfortable working with ambiguous situations and taking action to create solutions based on the gaps
• Ability to develop and implement key metrics and KPIs, using your expertise in workplace metrics formulas, to enhance the workplace experience in Hines offices and for corporate tenants.
• Capability to gain the respect of colleagues, supervisors, and the workforce alike, and be very credible at all levels of the organization.
• Be comfortable communicating with associates and leaders throughout the organization.

• Strong judgment and decision-making ability.

• Ability to think analytically and apply critical thinking skills to issues.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train leaders and associates, write policies, procedures, and correspondence, speak clearly to others.
• Take initiative to research and resolve.
• Absolute discretion when dealing with confidential matters.
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects.
• Ability to make sound and timely decisions, to consistently deliver on commitments, and assume responsibility for results.
• Proficient in MS Office applications which include Outlook, Word, Excel, and Power Point.
• Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation.

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• Office setting with traditional hours.
• Standing for extended periods of time (typically no longer than 8 hours).
• Must be able to work at a rapid pace for long periods of time (typically no longer than 10 hours).
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.
• Must be able to work more than 40 hours per week.

Thank you for your application!
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.