Technology Support Technician - 2917

Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
* Journey level requires an additional six months experience
* Advanced level requires an additional one year of experience.

The Division of Information Technology (DoIT) is responsible for management and support of all aspects of computing and telecommunications throughout the entire University. DoIT manages the campus data, voice and video network, wide-area and Internet connections, and central servers providing application, database, file, web and streaming media services. DoIT maintains and supports applications supporting instructional and research activities of faculty as well as student records, registration, housing, financial aid, recruitment and admissions, purchasing, accounts payable and receivable, human resources, and development. DoIT also maintains and supports business analysis and intelligence systems and participates in the collection and reporting of data to internal and external entities. In addition, DoIT offers training in computing and desktop applications, manages and maintains campus desktops, laptops, peripherals and projectors, and manages and supports campus computing labs and classroom technology. Finally, DoIT operates the Interactive Video Facility which provides teleconference and satellite communications services.

To provide technical and second-tier support and consultation to clients in the use of university technologies.

A Technology Support Technician provides consultation, support, and/or training to users of computer or other information technology based systems supported by the university, as well as basic support of hardware, software, operating systems and networking. This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs. The position normally interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. May provide routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology. This position will provide technical support off site locations.

Experience in a Higher Education IT Support unit; Help Desk and Desktop Management experience; Associate's Degree; Familiarity with: SCCM, JAMF Pro, Lenovo and Macintosh Hardware.

None

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.