Registration Representative

Title: Registration Representative

Location: Laguna Hills, CA

Department: Main Admitting

Status: Full-time

Shift: Day (8 hr shifts)

Pay Range: $21.50/hour - $30.65/hour

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Purpose Statement / Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Memorial Medical Center. It is expected that the employee demonstrate behavior consistent with our core values; Accountability, Best Practices, Compassion and Synergy. The Employee shall support Saddleback Memorial Medical Center's strategic plan and participate in and advocate performance improvement/patient safety activities.

The Registration /Pre-Registration Representative is responsible for completing all registrations of patients presenting for procedures, admissions, or the ER. The Representative must collect and verify demographic and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for collecting and posting the patients financial responsibility in Epic and immediately dropping the payment in the safe or locked drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.

Qualifications

Experience

• Must communicate effectively and clearly both verbally and in writing
• Strong Customer Service Skills
• 1-2 years Medical Office/Admitting/Registration or equivalent healthcare experience preferred
• Computer skills required
• Positive work ethic
• Bilingual (English/Spanish) preferred (as applicable)
• Knowledge of medical terminology

Education

High School Graduate preferred

Medical Terminology preferred