Manager, Risk Operations Financial Controls + Quality

General:

This critical role is responsible for leading a team responsible for and overseeing the execution of over 150 critical SOX, SOC, and other management controls occurring within Receivables and Financial Risk Operations as well as maintaining a quality assurance program to ensure the integrity and effectiveness of our collections and cash applications processes.

CONTROLS + COMPLIANCE

• Ensure compliance to all applicable operational controls are met. Demonstrate full and accurate adherence and management of the controls calendar.

• Manage and oversee SOC 1, SOC 2, and SOX Audit control program within the department.

• Evaluate the efficiency of controls and improve them continuously.

• Establish best practices and standards while conducting operational level audits to improve overall operational efficiencies within the department.

• Maintain all required compliance records and documentation, ensure records are updated as necessary

QUALITY ASSURANCE OVERSIGHT

• Oversight of a comprehensive quality assurance program for risk operations, including receivables, debt collection and recovery, and cash application.

• Oversight of regular call monitoring, account audits, and team audits and evaluations to ensure adherence to established policies, procedures, and regulatory requirements.

• Partner with leadership across the organization to share the results of evaluations performed for associates across the departments.

ANALYSIS AND REPORTING

• Generate regular reports on control adherence and execution, quality assurance metrics, highlighting trends, areas of improvement, and key performance indicators.

• Present findings to senior management and collaborate on strategies to address identified issues.

OPERATIONS MANAGEMENT

• Issue resolution, complex problem solving and analytical work.

• Communications management across broad constituencies - internal associates, management, and senior team if/when applicable and external across various levels of the organization.

• Capacity planning, pipeline management, scheduling and resource management

• Build operational bench strength by identifying at-risk knowledge/skill areas and developing & executing strategies to mitigate.

PEOPLE LEADERSHIP

• Lead a team of professionals, providing guidance, support, and mentorship.

• Foster a culture of excellence, accountability, and continuous improvement.

• Responsible for core people management functions of Selection/Assessment, People Development, Performance Management, and Building Bench Strength/Succession Planning

• Monitor and cultivate employee satisfaction and engagement.

• Motivate and inspire the team

• Ensures systems are in place to measure capacity utilization.

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Minimum Required Qualifications for Consideration:

• Bachelor's degree and/or minimum of 5 years leadership experience compliance, quality assurance, risk operations, or related field.

• 4+ years of progressive management experience in complex risk and/or control operations functions.

• Strong analytical and problem-solving skills with the ability to interpret data and recommend actionable improvements.

• Strong understanding and adherence to healthcare regulations and compliance requirements, such as HIPAA.

• Strong understanding of SOX and SOC control principles.

• Superior critical thinking, problem solving and decision-making skills

• Exceptional attention to detail with the ability to recognize and react to discrepancies.

• Exhibits adaptability, flexibility, and ability to work independently in a constantly evolving environment

• Ability to interpreting complex contract language

• Ability to thrive in a deadline-driven environment, perform multiple tasks concurrently, and prioritize.

• Advanced + MS Excel skills with the ability to work with large data sets and experience with tables, pivot tables, and lookup functionality.

• Occasional travel may be required.

• Must successfully pass a background investigation.

Preferred Qualifications:

• Experience with the identification and execution of process improvement initiatives, using process improvement methodologies.

• Ability to demonstrate initiative, curiosity and an eagerness to learn.

• Ability to identify opportunities to improve performance and efficiencies within department and self

• Ability to leverage analytical abilities to guide decisions that mitigate risk and maximize growth and revenue opportunities.

• Ability to effectively and calmly operate within a complex and changing environment.